Sarah Edwards
speaker
444 appearances
2 recordings
2 series
first heard Apr 2026
last heard 7 Jul
Sarah Edwards’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 2 in all, peaking in Jul 2026 with 1.
Appearances
Unlocking Value · Part 4: Sarah Edwards – Make Every Consultant Your Best Consultant · 7 Jul 2026
podcast
I think the exciting thing now is probably the technology's there to deliver it.
I mean, I think absolutely they want you know, why go back to maybe a project manager and I was talking to a customer the other day and we were giving, you know, talking about how Kantarta and agents and technology can help them.
But why do I want a project manager or someone chasing down timesheets or chasing down I've got to go and now update my schedule on this project because someone was off sick.
Last week and something moved.
You know, what we want the project manager to become is more like an engagement and client manager, how they're managing that strategic relationship with the customer.
And actually, I want a PSA that's automating some of those processes, but also giving me insight.
Things like, you know, sentiment.
We've always for years tracked a project, you know, and traditionally a PSA even looked at revenue cost and margin and usage and your timeline.
It didn't really look at, well, okay, we delivered
a great experience to that customer.
You know, I think we've had that in our product for some time now, but I think that's becoming an expectation.
Like how are you helping me a spot where there's a stakeholder change on this project?
Or, you know, I mean this whole great thing with AI now we can bring in, you know, sentiment data from calls.
I can't attend every single call.
Yeah, I don't want to be reliant on a project manager going in and flagging a risk or a change control or something.
I want technology to do that for me.
Yeah, absolutely.
So we started the journey with sentiment, probably ahead of the curve a couple of years ago, and we launched a product called Pulse, which was really around actually how do I take sentiment checks with my customers.
A lot of customers were just going out and they okay, they might do a CSAT or a customer survey, but it's not integrated to how you're delivering your services.
And we really recognize that value.
Showing 201–220 of 444 · page 11 of 23
← Previous
Next →