Senja Spellman
speaker
687 appearances
1 recordings
1 series
first heard Jun 2026
last heard 10 Jun
Senja Spellman’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.
Appearances
Oh, okay.
See, I use Taptile.
So I have all of the installers have this little tile.
It costs like eight bucks to get.
And you know, when you do Apple Pay with your phone, you tap Apple Pay.
It's exactly like that.
So you tap and you can change the thing virtually where it lands.
And so like, let's say you're- What is that called?
It's called Taptile.
yeah so the tab cars i've seen yeah it's it's awesome if they lose it okay they lose it it's eight dollars like it's not the end of the world yes exactly it's just the one time yep and you change where it lands so if we're really needing reviews on yelp we change it to yelp and obviously they're asking for reviews in the home so it's an easier process to educate people if they don't know how to how to navigate yelp and they're that's also part of their job
i i've seen both um obviously not anymore we don't like you mentioned for incentivizing reviews but i always have it be part of the installer's scorecard and i if you have in-house uh installers because that is the best way that people feel that type of emotional buy-in it's so good yes totally
I love that.
and a little testimonial at the end cute yeah and i i think like a lot of times people don't want to ask their installers to take photos or videos because they think they're not capable but installers are incredibly vigilant with what they do they're very detail oriented if you give them an example of saying hey this is kind of the angle and the content that we're looking for we'd love for you guys to take it like this they'll execute it's just they do they're just not very compared to like a technician they're not as um yeah
A little more introverted.
I would say so we talked about Google My Business profile having that be active.
We talked about kind of going into personally the Facebook groups if you have the bandwidth for it and if it's your customer reaching out to those folks in the groups directly like you had mentioned.
I would also say actually creating a comprehensive referral program.
A lot of times they'll say to people yeah if you have a friend that needs something here's my card like
Give them a call.
Yes, but, oh, ReferPro, I like that.
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