Stephen Olmon

speaker

3,186 appearances 31 recordings 1 series first heard Mar 2026 last heard 5 Aug

Stephen Olmon’s voice in public audio — every appearance, attributed to the second.

Trend

recordings per month · last 12 months

Recordings per month over the last 12 months — 31 in all, peaking in Jun 2026 with 8.

Appearances

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Entry & Exit - Inside the Security & Fire Industry · How We Grew an Acquired Business 60% in Year One · 20 May 2026 podcast

for a long time, got a bad rap. And there was kind of this funny Western pride of, oh, you know, people that are offshore. And it was kind of this negative thing. And there are just so many bright, talented people all over this planet. And we found some. And we started to do that probably in the first six to nine months is when we introduced that. And that's shifted some over the course of time. And today we have about 10 people voice-verified

internationally but it was a huge leverage point and it enabled us to have more dedicated focused team members but where it helped us from a payroll perspective to be honest like it helped us be voice-verified

Just careful with not getting into a bad cash position and while still kind of feeling some growth and helping us kind of grow up a bit and mature some of our processes and teams. So that was a big deal. One thing I want to call out is. voice-verified

We did a great job and maybe not a great job when it came to hiring people that we knew. Oh, yeah. Friends. I thought you were going to say something else, but yeah, I agree with this. We had a couple, Mrs., voice-verified

And it doesn't matter who knew them. It doesn't matter where they knew them. Well, it was always me that knew them. It's always me. It doesn't matter. It doesn't matter. Yeah. Okay. Look, I wasn't going to say it. Yeah. I think everybody knew it. voice-verified

But then also, some of our very best people came from very personal relationships that either you knew or both of us knew. And that's just a dangerous game to play. And you have to have really frank conversations on the front end with those people if you have relationships outside of the business prior. Yeah. voice-verified

And so, man, I mean, I would say, you know, a handful of the most important people at Alarm Masters are people that we had some sort of relationship with prior. But lots of expectation setting. And it's overall that's been a strong suit, like internally. But we had a couple. Yeah. voice-verified

Another major thing in year one was technology. So the business that we acquired was using an on-prem, unbelievably painful legacy piece of software that looked like it had not been touched since 1999. It was, I think, the single worst piece of software I have ever logged into in my entire lifetime. Yeah. And so... voice-verified

we tried, we had a false start. We started to try to implement service Titan actually, which, you know, for our residential friends, that could be great. Obviously a lot of our like kind of plumbing HVAC types of friends use service Titan really effectively. And that's who it was built for. It wasn't built for even an alarm company, but it definitely wasn't built for a commercial security company at all. voice-verified

And you know, they, they over-promised a little bit. And so we tried for a couple of months and it ended up backing out of that. And it wasn't their fault. Truly. It just, it wasn't the right technology. Like I, we just didn't know there probably could have been some better scoping on the front end. And they, they, they were super fair because we were like, this isn't working for anybody. Yeah. And they agreed. I think, I think it was slightly misrepresented of what it might be able to do, especially when it came out to subscriptions, like all of our recurring stuff, it was kind of messy, but yeah, voice-verified

Anyway, so moved on, hit pause, and then ended up implementing Salesforce in 2024 and went live in September of 2024. And none of those things are ever perfect, but ultimately that has proved to be transformative for our business. And so that was another element of us really kind of... voice-verified

installing our own processes and DNA and kind of the, the blueprint that we've been wanting to kind of have in our business and true customer 360 and, um, cloud-based welcome to the 2000s. So, um, that was a huge. Well, and it gave us what it really gave us is visibility into our data. It gave us visibility to our customer interaction so that we could take actionable insights to like actually do something with that. And, um, voice-verified

Yeah. And, you know, to kind of wrap that up, you know, we bought the business in the middle of a year, calendar year. But then that first full calendar year that we ran the business, we were up 60%. Yeah. And so that started working, baby. voice-verified

Entry & Exit - Inside the Security & Fire Industry · Security Company Marketing That Actually Works in 2026 (SEO, AI & Lead Generation) · 15 May 2026 podcast

Just because you know Chat GPT is popular, people are still using Google every single day. voice-verified

given boomer. voice-verified

But hey, guess who's in leadership positions all over this country? voice-verified

Yeah, voice-verified

right. voice-verified

Let's not ignore that. voice-verified

People were using keywords and trying to kind of like stuff all these different words into their website and give information. voice-verified

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