Thenuka Karunaratne
speaker
15 appearances
3 recordings
1 series
first heard Aug 2026
last heard 20 Aug
Thenuka Karunaratne’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 3 in all, peaking in Aug 2026 with 3.
Appearances
I think the macro strategy around really empathizing with the customer, really understanding what the mission and focus of the team building the product is, and understanding core product capabilities and tying all that together in a really smooth way, I think is something that requires a lot of high bent frequency like communication between human beings.
And you can distill some of that into an agent through connecting it with call recordings and your CRM and your help desk.
But there's some element of what does the company do?
What are our priorities?
A lot of this is implicit, happens at water cooler conversations, on walks with your boss.
These things are very hard to replicate.
And I think that is very useful and important in today's world.
I would say it's product sense.
If you don't understand the product well, how will you understand what to cover about it?
If you are very disconnected from the holistic experience of what it does at a deep level.
how customers receive it, what they have trouble with, what they don't.
There's some fundamental product sense you need to have to be a good SEO.
I would say it would be LLMs.txt because this has been confirmed that it does not help with search and visibility.
There's a separate argument to be made for agentic browsing use cases, but for search and visibility
And the answer is overwhelmingly no.
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