Tony Cook

speaker

84 appearances 1 recordings 1 series first heard Mar 2025 last heard Mar 2025

Tony Cook’s voice in public audio — every appearance, attributed to the second.

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Off the Rails from the U.S. Faster Payments Council - FPC · 13 March 2025 Tony Cook from First Bank and Donna Blum from BHMI on payments reconciliation · 13 Mar 2025 podcast

I've spent a lot of time managing and working with dispute operations and seeing how disputes can create major friction points and lead to distrust or customer dissatisfaction.

Not to mention the overhead that can sometimes come with dispute resolution.

Anything that can be done to create better transparency into the process and streamline and standardize the dispute process would definitely be an enormous win for FIs and their customers.

and hopefully help lower the barrier to overall adoption and advancement of instant payments as well.

Yeah, I generally agree with what Donna was saying.

I do think long-term, all those benefits will play out and will definitely drive adoption and great use cases and more volume at those higher dollar amounts.

But I also think there's probably going to be some time to get to that point and some hesitation with using newer payment rails to send the higher dollar transactions.

And it's going to take some time to get some more

wide, wide scale use and, and, you know, use cases that leverage the higher limits, but would certainly, you know, wouldn't be upset if I'm wrong about that.

And we start seeing it, you know, right away, that'd be great.

Sure.

Yeah, I think first, you know, really great insights from the barometer survey there.

It's really great data.

But I'll buy.

I think, you know, I can see why there's differing priorities from the two segments.

It makes sense that business end users are wanting to enhance their digital capabilities and, you know, the online experience and introduce additional payment options.

But definitely think it's only a matter of time before volume really ramps up in the e-commerce space and we start seeing some really good instant payments use cases and expanding volume there.

Uh, you know, sometimes it's hard no matter whose kid it is, especially when it's five and six year olds.

Um, and maybe ask me next week after our first spring practice, then my answer might change, but I'm going to say for now I'm actually going to sell.

Um, it's been a really great experience coaching my son and he's actually been listening and very coachable.

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