Will Guidara
speaker
1,995 appearances
4 recordings
4 series
first heard Oct 2022
last heard 15 Jun
Will Guidara’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 3 in all, peaking in Jun 2026 with 1.
Appearances
There is tension between them.
And yet I would argue that the most successful among us, our success comes because of that tension, not in spite of it.
The way I talk about it is like, listen, I am about as controlling and OCD and obsessive about details as anyone.
I think you need to be in order to get three Michelin stars and to thrive in that environment.
And yet, I also understand very, very deeply that no team will ever rise to its most fully realized potential unless the people on that team are genuinely empowered.
Those two things don't go that well together, empowerment and control, right?
They're opposites.
And yet, if you can make the choice to hold both of them, to decide what absolutely needs to be consistent and systemized and done the exact same way every single time, and where there are opportunities to let your team run, recognizing that
They're the ones that actually know the people you're serving in a way that you never can.
There's too many customers as opposed to one leader at the top.
Now, in empowering, you create cultures of hospitality, but in relinquishing control, you are giving up a little bit on excellence.
Yet, it is the winning formula.
My favorite quote is by Maya Angelou.
It's one that I'd imagine many people have heard.
It's,
is people will forget what you said, they'll forget what you did, but they will never forget how you made them feel.
And by the way, I believe that to be so very true when I think about the experiences that linger with me.
It's never about some technical element of the product or service.
It's about something that a human being did for me that made me feel seen or gave me a sense of belonging.
And yet with the idea that
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