When inquiries slow down or leads don’t convert, most interior designers assume they need better marketing. But in many cases, the real issue isn’t visibility—it’s sales. In this episode, Kimberley Seldon is joined by returning guest and marketing strategist Daniela Furtado to unpack what a healthy sales funnel actually looks like in a design business. Together, they dig into the real numbers behind inquiries, close rates, and response times—so you can pinpoint exactly where opportunities are leaking out of your process. Daniela explains why looking at sales data without emotion leads to better decisions, how a surprisingly high close rate can signal underpricing, and why designers need to reclaim leadership in the sales conversation. She also shares her proven intake call script, designed to qualify clients faster and book better-fit projects with confidence. If you want clarity instead of guesswork—and a sales process that supports growth without burnout—this episode shows you exactly what to fix next. What you’ll learn in this episode: - What realistic sales conversion rates look like at different stages of a design business - How to track inquiries and identify patterns in your sales funnel - Why emotion-free data leads to smarter, calmer decisions - When a high close rate is actually a warning sign of underpricing - How to qualify clients faster by leading the sales conversation - Why response time can make or break a deal - Creative ways designers are using sales data to generate new revenue streams Ready to build a business that supports your talent? Join us at Business of Design®. https://businessofdesign.com

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