In this episode, we're talking about strategies for responding to negative feedback or 1-star reviews and why you need one to protect yourself and your salon biz. There are 3 things I suggest doing when you get a negative google review. These are easy-to-action steps that are best done quickly after the review has been published to your page or your salon business page. Those steps are: Respond with kindness Offer a solution that aligns with your business policies Acknowledge and apologise Listen to episode 114 of the Colour Kristina Talks Podcast for Hairdressers to learn how to respond to negative reviews. - - - - - - - - - - Want to learn more? Here are a few ways I can help you: FREE ONLINE MASTERCLASS - Get Instant Access! How to Paint Reds and Copper Hair Colour without Hot Roots or Banding. https://www.kristinarussell.online/webinar Full show notes and learning resource links can be found at https://www.kristinarussell.com.au/114 DM KRISTINA ON INSTAGRAM - let's chat! https://www.instagram.com/colourkristina

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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