Learn one small but powerful word you can use in difficult conversations to sound more diplomatic and confident without hiding your message. Senior managers use this word to soften feedback, communicate concerns clearly, and handle sensitive moments better. Enjoy! Anna Timestamps00:00 Why this tiny word matters01:05 What the word really means02:40 When to use it (and when not to)04:15 How to use it to to soften feedback06:10 Using the word to express risks08:00 Practice: Rephrase your sentences09:45 Your action step for this week GET MY FREE WEEKLY NEWSLETTER - Become a free member and get my weekly round up of tips in the newsletter and extra bonus content INTERESTED IN 1-to-1 COACHING? Register for future places on my programme WANT TO SUPPORT THE PODCAST? Donate a coffee TRANSCRIPTS - do an in-depth review of the episode content LinkedIn @AnnaConnellyInstagram @annabusinessenglishYouTube @annabusinessenglish

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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