Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

Business 651 recordings 2008 → today Every two weeks updated 4 days ago
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261–280 of 651
It’s Not What You Value | Team Member and Customer Experience Value contributed by Lukas · May 6, 2021
Think Efficiency and Effectiveness | Team Member and Customer Experience Value contributed by Lukas · Apr 29, 2021
It’s Not About Price. It’s About Perceived Value. | Team Member and Customer Experience Value contributed by Lukas · Apr 22, 2021
What‘s Value Got to Do With It | Team Member and Customer Experience Value contributed by Lukas · Apr 15, 2021
Make it Simpler & Less Cluttered contributed by Lukas · Apr 8, 2021
Faster into the Future | How to Deliver Memorable Experiences in a Pandemic and Post-Pandemic World contributed by Lukas · Apr 1, 2021
Emotion Drives Memory | How to Deliver Memorable Experiences in a Pandemic and Post-Pandemic World contributed by Lukas · Mar 25, 2021
Deliver Memorable Internal and External Customer Experiences in a Pandemic & Post-Pandemic World contributed by Lukas · Mar 18, 2021
How to Deliver Memorable Customer Experiences in a Post-Pandemic World | We Are Forever Changed contributed by Lukas · Mar 11, 2021
The Gifts of the Pandemic | Stronger Through Customer Experience Elevation contributed by Lukas · Mar 4, 2021
The Gifts of the Pandemic | Stronger Through Gratitude contributed by Lukas · Feb 25, 2021
The Gifts of the Pandemic | Stronger Through Purpose contributed by Lukas · Feb 18, 2021
The Gifts of the Pandemic | Stronger Through Adaptivity contributed by Lukas · Feb 11, 2021
The Gifts of the Pandemic | Stronger Through Empathy contributed by Lukas · Feb 4, 2021
The Gifts of the Pandemic | Stronger Through Humility & Vulnerability contributed by Lukas · Jan 28, 2021
The Gifts of the Pandemic | Stronger Through Learning contributed by Lukas · Jan 21, 2021
Three Ways to Lead with Light contributed by Lukas · Jan 14, 2021
Happy New Year! contributed by Lukas · Jan 7, 2021
Stronger Through Adversity Spotlight on David Hudson contributed by Lukas · Dec 31, 2020
Merry Christmas contributed by Lukas · Dec 24, 2020
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

Dr. Joseph A. Michelli drjosephm.podbean.com RSS Apple