Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

Business 651 recordings 2008 → today Every two weeks updated 6 days ago
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361–380 of 651
When the Customer Experience Goes Awry [Differentiation Through Service Recovery] contributed by Lukas · May 9, 2019
For the Love of Mike (and all the others you serve) – Close the Loop! contributed by Lukas · May 2, 2019
Rolling through the Highs and Lows | Where will your Customers Land? contributed by Lukas · Apr 25, 2019
5 Things Not To Do in Your Journey to Customer Experience Excellence contributed by Lukas · Apr 18, 2019
Your Customer Journey Map is Probably Not Enough contributed by Lukas · Apr 11, 2019
No Collusion, No Obstruction, No Hoax – Just Vital Info on How to Write a Compelling Story Hook contributed by Lukas · Mar 28, 2019
Sharing your brand stories differently contributed by Lukas · Mar 21, 2019
Do not Forget to Sprinkle Emotion on Top of Branded Storytelling contributed by Lukas · Mar 14, 2019
Say Yes to a Dress | Developing Characters in Branded Storytelling contributed by Lukas · Mar 7, 2019
It Takes a Brand to Deliver a Branded Customer Experience – What are they saying about you? contributed by Lukas · Feb 28, 2019
Customer Experience Wisdom from a 96-year-old Business Legend contributed by Lukas · Feb 21, 2019
5 Million Reasons to Deliver Effective Visual Storytelling Across the Branded Customer Experience contributed by Lukas · Feb 7, 2019
Old Things That Endure: Testing and Learning for Customer Experience Excellence contributed by Lukas · Jan 31, 2019
How to drive your brand voice through your customer experience contributed by Lukas · Jan 24, 2019
A Blast from the Past: The 3 Ps of Customer Experience Excellence contributed by Lukas · Jan 17, 2019
How Did You Do That? | Making Magic for Customers in 2019 contributed by Lukas · Jan 10, 2019
Quickly Before the Year Ends – Deliver Convenience contributed by Lukas · Dec 20, 2018
When Customers Aren’t Jolly contributed by Lukas · Dec 13, 2018
7.8 Billion on Cyber Monday of Cyber Week – Is Brick and Mortar Retail Dead? contributed by Lukas · Nov 28, 2018
Two Magic Words - Human Experience Requires Gratitude contributed by Lukas · Nov 20, 2018
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

Dr. Joseph A. Michelli drjosephm.podbean.com RSS Apple