Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

Business 651 recordings 2008 → today Every two weeks updated 6 days ago
Search in Customer Experience University - Winning Loyalty & Engagement One Customer at a Time →

All episodes

341–360 of 651
The Never-ending Journey to Customer Experience Excellence contributed by Lukas · Oct 10, 2019
Silos Do More than Hold Grain – They Hold Back Customer Experience Growth contributed by Lukas · Oct 3, 2019
How to make EVERY DAY Customer Experience Day contributed by Lukas · Sep 26, 2019
The Benefits of Examination | How Would You Answer these Customer Experience Questions contributed by Lukas · Sep 19, 2019
How’s your growth mindset? The link between mindset and customer experience contributed by Lukas · Sep 12, 2019
Human Experience in A Technological World contributed by Lukas · Sep 5, 2019
Customer Segments or Customer Need States? contributed by Lukas · Aug 29, 2019
Trusting Your People and Superpowering Your Customer Experience contributed by Lukas · Aug 22, 2019
Legendary Brand: What’s Your Story? contributed by Lukas · Aug 15, 2019
Cutting-edge Service Technology Blended with a Human Service Culture contributed by Lukas · Aug 8, 2019
Soaring Through Future-Focused | Optimal Customer Visioning contributed by Lukas · Aug 1, 2019
The Agility of Ownership – Lessons from South African Entrepreneurs contributed by Lukas · Jul 24, 2019
Customer Experience Lessons from Informal Townships [South Africa Part 2 of 3] contributed by Lukas · Jul 18, 2019
Customer Experience Lessons from the African Bush contributed by Lukas · Jul 11, 2019
Extending Kindness for Generations to Come contributed by Lukas · Jul 4, 2019
Your Customer is Flawed but So Are YOU | The Gentle Side of Cognitive Bias contributed by Lukas · Jun 27, 2019
It’s Alphabet Soup Time | Drive EQ to Improve CX & ROE contributed by Lukas · Jun 20, 2019
Not All Customer Moments Are Created Equal | Building Memories When It Matters Most contributed by Lukas · Jun 6, 2019
Long ago in a galaxy far, far away... | Small-Town Lessons on Relationship and Business Reputation contributed by Lukas · May 23, 2019
The Bar is High – Are you Letting your Products and Technology Down? contributed by Lukas · May 16, 2019
page 18 of 33 «« ← Prev Next → »»

Charts

module · podcast

🇳🇱 #189

charted in 2 countriesFull rankings →

Activity

module · podcast

4 episodes · last 30 days

Thu 30Fri 13

Episodes per week over the last six months.

About

module · podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

Dr. Joseph A. Michelli drjosephm.podbean.com RSS Apple