Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

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Isn’t It Time for Ecosystem Mapping? | The Changing World of Customer Experience contributed by Lukas · Feb 27, 2020
Are Customers Getting Smarter than Business Leaders? Hard Truths About Customer Experience! contributed by Lukas · Feb 20, 2020
The Art and Heart of Successful Human Experience Training | A Path Infrequently Traveled contributed by Lukas · Feb 13, 2020
Being Surprisingly Kind | Starting a Movement for Customer Experience and Beyond contributed by Lukas · Feb 6, 2020
Everything Matters When It Comes to First Impressions | Mastering Your Customer’s Arrival Experience contributed by Lukas · Jan 30, 2020
Leveraging Trends to Drive Business Success through Customer Experience contributed by Lukas · Jan 23, 2020
2020 and Beyond | How to Deliver Memorable Customer Experiences in a World Without Walls contributed by Lukas · Jan 16, 2020
Looking Back, Letting Go, and Moving Forward contributed by Lukas · Jan 9, 2020
Imagine it is 2025 – How’s Your Customer Experience? contributed by Lukas · Jan 2, 2020
Slowing Down to Savor the Season – Unplugging to Connect! contributed by Lukas · Dec 26, 2019
Put a Bow on It | The Art of Wrapping and Trimming Your Customer Experience contributed by Lukas · Dec 19, 2019
Not All Customers are Jolly but Service Professionals SHOULD BE | 7 Tips for Managing Customer Complaints and Stress This Holiday Season contributed by Lukas · Dec 12, 2019
Winning this Holiday Season | The Art of Selling through Human Experience Creation contributed by Lukas · Dec 5, 2019
Create a Hostile Environment for the Ungrateful contributed by Lukas · Nov 28, 2019
The Formula for Experience Success: Artificial + Human Intelligence contributed by Lukas · Nov 21, 2019
Catching What‘s Right | The Art of Service Storytelling contributed by Lukas · Nov 14, 2019
Convenience over Privacy? Paying Attention to Consumer Trends contributed by Lukas · Nov 7, 2019
Inspiring Growth: Not Demanding It! contributed by Lukas · Oct 31, 2019
Customer Experience Excellence Requires Shared Communication Platforms contributed by Lukas · Oct 24, 2019
Success is a Patient, Team Sport – Experiencing Collaboration The Airbnb Way contributed by Lukas · Oct 17, 2019
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

Dr. Joseph A. Michelli drjosephm.podbean.com RSS Apple