Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

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Better Than Normal | The Empathic New Days contributed by Lukas · Jul 23, 2020
Better Than Normal - The Vulnerable New Days contributed by Lukas · Jul 16, 2020
Better Than Normal | The Purposeful New Days contributed by Lukas · Jul 9, 2020
Better Than Normal – The Good New Days contributed by Lukas · Jul 2, 2020
It’s Emotional – Finding Comfort in Uncertainty contributed by Lukas · Jun 25, 2020
It’s Emotional – Now is the Time to Design contributed by Lukas · Jun 18, 2020
It’s Emotional – Flip the Feeling contributed by Lukas · Jun 11, 2020
It’s Emotional – Listen to the Feelings Behind the Words contributed by Lukas · May 28, 2020
It’s Emotional – Honor the Fear contributed by Lukas · May 20, 2020
It’s Emotional – Focus on the Hole contributed by Lukas · May 15, 2020
Break the Glass – The ABCs of Customer Experience During COVID-19 contributed by Lukas · May 7, 2020
Break the Glass – Be Surprisingly Kind contributed by Lukas · Apr 30, 2020
Break the Glass – Set Expectations contributed by Lukas · Apr 23, 2020
Break the Glass – Anticipate contributed by Lukas · Apr 16, 2020
Break the Glass – Listen contributed by Lukas · Apr 9, 2020
Sharing Not Telling – Gratitude and Hope in Action contributed by Lukas · Apr 2, 2020
Leadership is NOT Waiting to Follow – Be Thoughtful, Proactive, Humble, and Courageous contributed by Lukas · Mar 26, 2020
Leadership and Life Lessons Learned In a Pandemic – My Offer of Service contributed by Lukas · Mar 19, 2020
VUCA, Coronavirus, and Tools for Human Experience Leadership contributed by Lukas · Mar 12, 2020
Listening and Leading Customer Experience in Uncertain Times contributed by Lukas · Mar 6, 2020
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

Dr. Joseph A. Michelli drjosephm.podbean.com RSS Apple