Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

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21–40 of 651
The Architecture of Care contributed by Lukas · Apr 30
The Privacy Paradox contributed by Lukas · Apr 23
The End of the Bot Era contributed by Lukas · Apr 16
The Millisecond Brand contributed by Lukas · Apr 9
Your CX Differentiator in 2026: Precision AND Warmth contributed by Lukas · Apr 2
The Best CX Leaders Are Pattern - Spotters contributed by Lukas · Mar 26
Your AI Strategy Is Really a Human Strategy contributed by Lukas · Mar 19
Belonging as a Strategic Advantage contributed by Lukas · Mar 12
The Hidden Cost of Friction — and Why It Matters contributed by Lukas · Feb 26
AI Won’t Replace Human Judgm ent — It Raises the Bar for It contributed by Lukas · Feb 19
Designing Experiences for a World of Constant Disruption contributed by Lukas · Feb 12
Customer Expectations Don’t Rise Gradually — They Jump contributed by Lukas · Feb 5
The New Rules of Personalization contributed by Lukas · Feb 5
Your Team IS the Experience contributed by Lukas · Jan 29
Trust Is the Currency of the AI Era contributed by Lukas · Jan 22
Blink - Speed Decisions: How Customers Choose in 2026 contributed by Lukas · Jan 15
Why This Podcast Is Pivoting: Human-Centered AND Technology-Aided contributed by Lukas · Jan 8
Six Common Mistakes Leaders Make—and How to Avoid Them contributed by Lukas · Oct 30, 2025
Engaging Customers Through Gamification contributed by Lukas · Oct 23, 2025
Leveraging AI to Enhance Servant Leadership contributed by Lukas · Oct 16, 2025
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

Dr. Joseph A. Michelli drjosephm.podbean.com RSS Apple