Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

Business 651 recordings 2008 → today Every two weeks updated 5 days ago
Search in Customer Experience University - Winning Loyalty & Engagement One Customer at a Time →

All episodes

441–460 of 651
Shedding Your Implicit Bias: It’s Time for Design Thinking contributed by Lukas · Sep 7, 2017
Leading with the GOOD: A must have for customer experience success contributed by Lukas · Aug 31, 2017
Big Data to the Rescue of the Passenger Experience? contributed by Lukas · Aug 24, 2017
Guilt or Greatness? Associations that Affect Customer Perception contributed by Lukas · Aug 18, 2017
Differentiation Strategy: Flying on Segmentation, Experience Design, & Relevant Messaging contributed by Lukas · Aug 10, 2017
Recovering Business Trust: Listen, Admit, Apologize, Fix contributed by Lukas · Aug 3, 2017
High Trust = Happy Employees = Happy Customers = Happy Shareholders = Happy Leaders contributed by Lukas · Jul 27, 2017
Winning Customer Experience – Simple Matters of Trust contributed by Lukas · Jul 20, 2017
CAIO or NO CAIO: Customer Experience Depends Upon Structuring People to Manage Information contributed by Lukas · Jul 13, 2017
Customer Value - Expanding Across the 12 Standard Forms of Value contributed by Lukas · Jul 3, 2017
Customer Experience and Value Add: Make it Personal, Emotional, and Sensory contributed by Lukas · Jun 29, 2017
Customer Experience Creation: Give ’em a Reason to Hire and Keep You contributed by Lukas · Jun 23, 2017
Customer Experience Speaker, Consultant, Author OR…A Robot contributed by Lukas · Jun 15, 2017
Service Delivered: Timeless Change! contributed by Lukas · Jun 9, 2017
Looking Beyond the OBVIOUS: Spotting Customer Experience SUBTLETIES contributed by Lukas · Jun 1, 2017
Once Upon a Time People Assisted One Another… contributed by Lukas · May 26, 2017
Transforming Optimism on Transformation contributed by Lukas · May 18, 2017
Choosing Where to Invest In Customer Experience Innovation: The Art of Tradeoffs contributed by Lukas · May 11, 2017
Out With The Old, In With The New And Not So New: 3 Trends to Consider In Customer Experience Delivery contributed by Lukas · May 4, 2017
What are Your UICs? Lessons from American & United Airlines Customer Experience Debacles contributed by Lukas · Apr 27, 2017
page 23 of 33 «« ← Prev Next → »»

Charts

module · podcast

🇳🇱 #189

charted in 2 countriesFull rankings →

Activity

module · podcast

4 episodes · last 30 days

Thu 30Fri 13

Episodes per week over the last six months.

About

module · podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

Dr. Joseph A. Michelli drjosephm.podbean.com RSS Apple