Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

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461–480 of 651
A Contrarian View on the United Airlines Customer Nightmare contributed by Lukas · Apr 20, 2017
Letting People Your Customers Care About Know About Brands That Care About Them contributed by Lukas · Apr 13, 2017
Likely to Recommend vs. Actually Recommending: Loyalty vs. Advocacy contributed by Lukas · Apr 7, 2017
Back with an Apology: Rare Rewards of Service Professionalism contributed by Lukas · Mar 31, 2017
McMobile – Will McDonald’s Mobile Strategy Kill the Drive-thru? contributed by Lukas · Mar 23, 2017
Revisiting Convenience – Lessons from H20 contributed by Lukas · Mar 17, 2017
When The Customer Is Wrong – Should The Business Be Right? contributed by Lukas · Mar 9, 2017
The ABCs of PCT & Its Critical Role in Outstanding Customer Experiences contributed by Lukas · Mar 2, 2017
All Business is Personal – Consistency with a Twist contributed by Lukas · Feb 23, 2017
It’s Viral, It’s Video Storytelling – Live Visuals Rule contributed by Lukas · Feb 17, 2017
The Future of Customer Service: Human Intelligence (HI) or Artifical Intelligence (AI) contributed by Lukas · Feb 7, 2017
Are You Up for the Human/Tech Challenge? contributed by Lukas · Feb 2, 2017
Lessons for How to Swim in a Blue Ocean from the Girls Auto Clinic contributed by Lukas · Jan 26, 2017
Is Business a Game? Customer Experience Lessons from Gaming contributed by Lukas · Jan 23, 2017
Fine-tuning Your Service Expectations and Your Consistent Delivery of Service Behaviors contributed by Lukas · Jan 12, 2017
Customer Experience Excellence – The Science and the Craft contributed by Lukas · Jan 6, 2017
Customer Resolution 2017 – Perfect Experiences contributed by Lukas · Dec 29, 2016
Do’s and Don’ts for a Human and Humane Holiday Experience contributed by Lukas · Dec 22, 2016
It’s Not Easy Enough: Simplifying the Experience contributed by Lukas · Dec 16, 2016
Nailing the Numbers – Your Future Equals Your Customer Experience contributed by Lukas · Dec 9, 2016
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

Dr. Joseph A. Michelli drjosephm.podbean.com RSS Apple