Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

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Legacy Schmegacy – What Will You Be Known For? contributed by Lukas · Dec 2, 2016
Thanksgiving & Your Business Year-Round contributed by Lukas · Nov 23, 2016
From Online Search to Conversation and Then From Conversation to Sale: The Importance of Channel Relevance contributed by Lukas · Nov 17, 2016
Voting for Over-Delivery: The Inspirational Power of Promises Fulfilled contributed by Lukas · Nov 10, 2016
Connecting With The Need To Connect: Watching People Eat Online contributed by Lukas · Nov 3, 2016
Not Top Of Mind But Top Of Heart – When Branding Gets REAL contributed by Lukas · Oct 27, 2016
The Kindness GAP: Differentiation by Practicing Civility in Uncivil Times contributed by Lukas · Oct 21, 2016
Will it Fly? How to Leverage Quantitative and Qualitative Customer Listening contributed by Lukas · Oct 13, 2016
Stepping To The Curb – Go Faster…Make It Easier contributed by Lukas · Oct 6, 2016
We Are All In The Perception Business! contributed by Lukas · Oct 3, 2016
Make a Mouse: The Power of a Culture of Customer Experience Excellence contributed by Lukas · Sep 22, 2016
Do You Want Engaged Employees? Ignite Mastery contributed by Lukas · Sep 16, 2016
Grateful Business – Human Experience Creation At Its Best contributed by Lukas · Sep 13, 2016
Send in the Drones: Elevating Service in A Technology-Driven World contributed by Lukas · Sep 1, 2016
Technology: A Blessing & A Curse to Customer Experience Delivery contributed by Lukas · Aug 29, 2016
Which Should Come First? The Employee or the Customer? contributed by Lukas · Aug 18, 2016
Customers Aren’t Always Right: Courageous Leaders Need to Be contributed by Lukas · Aug 11, 2016
Beating the Giant: It’s as Simple as Artisanship contributed by Lukas · Aug 4, 2016
Make the Experience Faster and More Personal contributed by Lukas · Jul 28, 2016
Pokémon Go: How to Launch Experiences that Maximize Technology and Social Interaction contributed by Lukas · Jul 21, 2016
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

Dr. Joseph A. Michelli drjosephm.podbean.com RSS Apple