Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

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Show Me the Money: The Why of Customer Experience Excellence contributed by Lukas · Jul 14, 2016
Brand Independence Day: Staying in the Black from One of the Men in Black contributed by Lukas · Jul 7, 2016
Personal Brand Vetting – THEY are Listening contributed by Lukas · Jun 30, 2016
Don’t Invent – Innovate: The Art of Resolving Human Need contributed by Lukas · Jun 23, 2016
Countering Terror with a Service Heart contributed by Lukas · Jun 16, 2016
The Muhammad Ali Experience: 5 Lessons to Win By contributed by Lukas · Jun 9, 2016
To Switch or Not to Switch: 4 Ways to Stop Customer Churn contributed by Lukas · Jun 3, 2016
When it Comes to Service: Beware A Technology-Based Backlash contributed by Lukas · May 26, 2016
How to Stop the Revolving Door for Millennials at Work contributed by Lukas · May 19, 2016
Noble Associations, Transparency, and Accountability EQUALS Success contributed by Lukas · May 12, 2016
Happiness is not an app on a mobile phone contributed by Lukas · May 5, 2016
Being a “Yes and” Person in a “No but” World contributed by Lukas · Apr 28, 2016
How are your POPS and PODS doing? contributed by Lukas · Apr 21, 2016
FACE It: You Should Improve Your Customer Experience contributed by Lukas · Apr 14, 2016
Running with a 92 Year Old Man: Lessons in Living and Serving Fully contributed by Lukas · Apr 7, 2016
Through the Mirror of Your Customer contributed by Lukas · Mar 31, 2016
Predictability in an Unpredictable World: Consistency and the Power of Brand contributed by Lukas · Mar 24, 2016
Which Should Come First? contributed by Lukas · Mar 17, 2016
Not Hand Size – Heart Size: The Art of Engagement and Loyalty contributed by Lukas · Mar 10, 2016
5 Things a Service Professional Should Never Say contributed by Lukas · Feb 18, 2016
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

Dr. Joseph A. Michelli drjosephm.podbean.com RSS Apple