Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

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Soliciting and Using Customer Feedback: Learning Without Annoying contributed by Lukas · Feb 11, 2016
Trembling: Being Accountable to the Customer contributed by Lukas · Feb 4, 2016
Leaving a Leadership Legacy contributed by Lukas · Feb 1, 2016
The SDI’s of Millennials contributed by Lukas · Jan 21, 2016
Memorable WOW Experience Held Together by Coffee Stir Sticks contributed by Lukas · Jan 14, 2016
Keys to Customer Experience Excellence contributed by Lukas · Jan 4, 2016
Awaken the Force: Six Powerful Commitments for 2016 contributed by Lukas · Dec 30, 2015
The Cost of Serving Well contributed by Lukas · Aug 6, 2015
Are your property values up? Thank Starbucks contributed by Lukas · Feb 17, 2015
Would you have your wedding at Starbucks? Becoming a Beloved Brand contributed by Lukas · Jan 20, 2015
Human and Automated: Customer Experience Management at Its Best contributed by Lukas · Dec 17, 2014
Holiday Relationships – Focusing on More than the Sale contributed by Lukas · Dec 10, 2014
Wireless Charging at a Starbucks Near You! Partnering in the Removal of Pain/Drain Points contributed by Lukas · Nov 21, 2014
It’s Not Just Moments-Of-Truth: It’s the End-To-End Experience contributed by Lukas · Nov 14, 2014
Segment Your Service Experiences! contributed by Lukas · Nov 11, 2014
Experience Delivery = Quality Products + Service Excellence + Empathy contributed by Lukas · Oct 31, 2014
Becoming Known For Service Excellence – Aligning Who You Are With Who You Say You Are contributed by Lukas · Oct 24, 2014
Blessed are the Peacemakers. They will Experience Business Success! contributed by Lukas · Oct 10, 2014
Exploiting Breast Cancer Awareness Month – Think Authenticity When Doing Cause Marketing contributed by Lukas · Oct 3, 2014
More Freedom Considered for Virgins: Empower Through Trust contributed by Lukas · Sep 26, 2014
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

Dr. Joseph A. Michelli drjosephm.podbean.com RSS Apple