Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

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541–560 of 651
To Tattoo or Not to Tattoo? - Starbucks, Ink, & Customer Experience contributed by Lukas · Sep 19, 2014
A Lesson Your Business Could Learn from the Ray Rice Video contributed by Lukas · Sep 11, 2014
Pregnancy to Birth in 6 seconds – Customer Experience and the Short Attention Span contributed by Lukas · Sep 4, 2014
How Sorry Are You? Keys to Driving Satisfaction While Resolving Customer Issues contributed by Lukas · Aug 27, 2014
How to Create Experiences through Personalization, Sharing, and Social Platforms contributed by Lukas · Aug 20, 2014
Renewing Commitment to Customer Experience – A Cost-Saving Approach contributed by Lukas · Aug 14, 2014
Walk A Mile In Their Shoes - Mapping Your Customers‘ Journey contributed by Lukas · Aug 7, 2014
Easy Wins contributed by Lukas · Jul 23, 2014
Mystery, Sensuality and Intimacy – Loving your Customer and your Message contributed by Lukas · Jul 16, 2014
Why it‘s in your own interest to forget your self-interest contributed by Lukas · Jul 9, 2014
True or False? Measuring Performance Leads to Better Service contributed by Lukas · Jun 30, 2014
Beloved Brands Think Differently contributed by Lukas · Jun 19, 2014
How to turn problems into customer loyalty contributed by Lukas · May 28, 2014
How to Float a Complaint contributed by Lukas · May 16, 2014
Who Are Your Customers? contributed by Lukas · May 9, 2014
The Conundrum of Consistency: When More Becomes…More of the Same contributed by Lukas · May 2, 2014
How to Grow Your Customer Connection Through Technology contributed by Lukas · Mar 26, 2014
How to Create Sustainable Customer Excellence: The Power of an Acknowledging Leader contributed by Lukas · Mar 6, 2014
The Big Question – What‘s Next For Our Business? contributed by Lukas · Feb 21, 2014
Getting Personal: It‘s NOT Just for Valentine‘s Day contributed by Lukas · Feb 19, 2014
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

Dr. Joseph A. Michelli drjosephm.podbean.com RSS Apple