Digital Banking Podcast
Episodes
How to Maintain Your Core Values in a Digital World, With Brian Alfano of Oregon Community Credit Union
18 Feb 2022
Contributed by Lukas
Today’s credit unions are faced with a balancing act. On one side is the high-touch, member-focused, “people helping people” ethos. On the other...
Digital Marketing Is Tricky for Credit Unions but Essential, Says Kristin Harrison of Web Strategies
04 Feb 2022
Contributed by Lukas
Digital tools are increasingly critical to any community financial; institution’s marketing program. However, with so many options literally at one’...
Creating Balance Between Growth and Your Core Mission, with Michael Murdoch of Wauna Credit Union
21 Jan 2022
Contributed by Lukas
While most new credit union members are middle-aged men and women, credit unions, like so many other organizations, want to pursue the millennial mark...
How to Manage the Due Diligence Process When Choosing a Technology Provider — Shaun Murray, the CEO of Enhanced Software Products, Inc.
07 Jan 2022
Contributed by Lukas
Technology is constantly changing, so what constitutes good due diligence today may not be good enough tomorrow. Many FIs neglect the importance of do...
Striving for Perfection Leads to Continuous Improvement, With Joel Morehouse of Daland CUSO
10 Dec 2021
Contributed by Lukas
Customers expect perfection from financial institutions. And when money and personal information are at stake, there's nothing unusual about that...
Embracing Change in an Ever-Changing World, With Shannon Ellis-Brock of Puget Sound Cooperative Credit Union
26 Nov 2021
Contributed by Lukas
Credit unions use technology and a personalized approach to ensure the best member experience. Even with this winning combination, it’s still a chal...
Negotiating Better Vendor Contracts With Mike Crofts from Maple Street Inc.
12 Nov 2021
Contributed by Lukas
For financial institutions to evolve and improve member experiences, it’s important to introduce new technologies. However, it’s important to cons...
Community FIs should lean into local, with Geoff Knapp of Allied Payment Network
29 Oct 2021
Contributed by Lukas
Geoff Knapp, Chief Growth Officer at Allied Payment Network, argues that community FIs are hanging onto a life ring, fighting for their lives in the g...
Digital Transformation Requires a Cultural Shift, With Dion Lisle
15 Oct 2021
Contributed by Lukas
Our guest, Dion Lisle, bills himself as the Rosetta Stone between FinTechs and Legacy FIs. He says FinTechs and banks operate at different speeds, and...
The Importance of a Personal Experience in Digital Banking with Joel Schwartz of DoubleCheck Solutions
01 Oct 2021
Contributed by Lukas
There was a time when most banking business was conducted at the branch. The interaction with the same people week after week made for a warm, persona...
Shondell Varcianna Explains the Essential Role Content Marketing Plays in Attracting and Retaining Ideal Customers
17 Sep 2021
Contributed by Lukas
Shondell Varcianna is a resourceful and creative woman who keeps pace with the latest developments in the world of content marketing. Shondell is the ...
How Can Community Financial Institutions Secure Their Role in the Future of Banking? Here's What Trey Maust, the Co-Founder and Executive Chairman of Lewis & Clark Bank, Thinks
03 Sep 2021
Contributed by Lukas
In this episode of the Digital Banking podcast, you'll get to hear from Trey Maust, the Co-Founder and Executive Chairman of Oregon City, Ore.-ba...
Surround yourself with honest people, listen, and build a culture that benefits everyone - Tracey Miller of Pioneer FCU
20 Aug 2021
Contributed by Lukas
In this episode of the Digital Banking Podcast, host Josh DeTar and SVP/VP of Operations Tracey Miller of Pioneer Federal Credit Union discuss a wide ...
You Have to Keep Learning Throughout Your Life - Laura Thompson
06 Aug 2021
Contributed by Lukas
Laura Thompson is a retired SVP/CIO at the famous Orange County's Credit Union. She inherited her passion for credit unions from her family, who ...
Credit Unions Do a Terrible Job of Branding and Marketing - Eric Isham, CEO of Omnicommander
23 Jul 2021
Contributed by Lukas
Eric Isham is a founder and CEO of OMNICOMMANDER, a company dedicated to helping credit unions grow by using well-thought-out SEO and marketing strate...
Keeping Pace With Big Banks by Adopting Their Technology. Insights From Brenda DiMuro, Regional Sales Manager at CO-OP Financial Services
09 Jul 2021
Contributed by Lukas
In this episode of the Digital Banking Podcast, Josh DeTar discusses the impact of digitalization on the financial industry with his guest Brenda DiMu...
Delivering A Personalized and Member-Centric Consumer Experience with Dennis Griesgraber from United Educators Credit Union
25 Jun 2021
Contributed by Lukas
In this episode of the Digital Banking podcast, Josh DeTar talks to Dennis Griesgraber, Chief Technology Officer at United Educators Credit Union. In ...
Managing Your Money Means Managing Your Giving, Too. So Says Gideon Taub, Founder of Pinkaloo
11 Jun 2021
Contributed by Lukas
Gideon Taub, founder of Pinkaloo, is on a mission to democratize philanthropy.He says that while there's been a lot of innovation to help chariti...
How Do Credit Unions Leverage Technology to Adapt to Members’ Changing Needs? First-Hand Answers from Mark Sommer, COO at ProMedica Federal Credit Union
27 May 2021
Contributed by Lukas
In this episode of the Digital Banking Podcast, Josh DeTar talks with Mark Sommer, COO at $70M ProMedica Federal Credit Union, based in Toledo, Ohio. ...
Discussing The Importance Of Humanizing The Digital Banking Experience With Adrian Quince
14 May 2021
Contributed by Lukas
In this episode of the Digital Banking podcast, you get to hear from Adrian Quince, Assistant Manager for technology at Redwood Credit Union. RCU is a...
How Does Merle van den Akker See the Role of Emotions In People’s Money-Spending Habits?
30 Apr 2021
Contributed by Lukas
In this episode of Digital Banking Podcast, Josh DeTar features a conversation with guest - Merle van den Akker. Merle is a Behavioural Science Ph.D. ...
How Can Data and Applied Analytics Help Credit Unions Deliver a Better Member Experience in the Digital Era – Tim VanTassel from FICO
16 Apr 2021
Contributed by Lukas
Tim VanTassel, a VP of analytics software organization FICO, has rich experience in consulting, financial services, and banking. He’s interested in ...
The Vital Connection Between Technology and Credit Unions with John San Filippo of Finopotamus
02 Apr 2021
Contributed by Lukas
In this episode of the Digital Banking Podcast, you’ll hear from John San Filippo, the co-founder of Finopotamus. Finopotamus is a digital magazine ...
Collin Campbell outlines tips for a better consumer experience within credit unions
19 Mar 2021
Contributed by Lukas
Collin Campbell is one of the brightest minds when it comes to implementing strategic initiatives focused on Credit Unions, and he has some interestin...
The Importance of Personalized Digital Experience in the Finance Industry with Mickey Goldwasser
05 Mar 2021
Contributed by Lukas
In this episode of Digital Banking Podcast, Josh DeTar discusses the development of payment technologies with his guest Mickey Goldwasser, VP of Marke...
Sahil and Christian from George Washington University bring a young and fresh perspective on students’ finances and credit unions
19 Feb 2021
Contributed by Lukas
Sahil Pankhaniya and Christian Trummer are two names that you should remember beyond doubt, if you haven't done it already, because of some incre...
Numerica Credit Union Leads with Efficiency and a Member-First Digital Banking Culture
22 Jan 2021
Contributed by Lukas
Is it possible to be pandemic-ready before one occurs? It was for Numerica Credit Union. Based in Spokane Valley, Washington, Numerica’s members-fi...
Innovating to Improve Lives of CU Members and Employees
08 Jan 2021
Contributed by Lukas
Business Data Incorporated (BDI) customer relationship and sales expert, Brian Orta, discusses credit union (CU) industry learnings from the industry&...
Dutch Inspired Vision for Future Credit Union Service Models With Mike Tierney
12 Dec 2020
Contributed by Lukas
Podcast guest Mike Tierney discusses with host Josh DeTar the contrasts between current and former conventional U.S. American financial institution se...
Building a Profitable Member-Centric Credit Union With Margarete Mucker of Star One
20 Nov 2020
Contributed by Lukas
Chances are, you’ve heard of Star One Credit Union. It’s one of Silicon Valley’s largest member-owned financial institutions.And because it’s ...
The Merging of FinTech and Credit Unions With Austin Wentzlaff of FinTech Accelerator
06 Nov 2020
Contributed by Lukas
You might not immediately associate credit unions with fintech startups, but this intersection is Austin Wentzlaff’s passion — so much so he start...
COVID-19’s Impact on Credit Unions and Industry Professionals
26 Oct 2020
Contributed by Lukas
The abrupt cancellation of in-person industry gatherings has resulted in “a year of lost connections,” says Natasha Chilingerian, Credit Union Tim...
Why Credit Unions & Community Banks Need to Pair Digital Banking with Digital Marketing
16 Sep 2020
Contributed by Lukas
Of the many important lessons the COVID-19 pandemic has taught us, don’t overlook this one: Digital marketing and communication strategies are key f...
CUProdigy’s Community-Oriented Approach to Digital Banking for Credit Unions
15 Sep 2020
Contributed by Lukas
Credit unions are uniquely able to create intimate relationships with members, especially in rural towns where access to critical resources is limited...
Digital Banking Pivots at the Credit Union of Colorado
15 Sep 2020
Contributed by Lukas
As the digital space rapidly evolves, can credit unions access technology providers to fortify the journey forward? In the premiere episode of the Di...