Teaching Communication Skills: Podcast with Wendy Anderson
episode
GeriPal - A Geriatrics and Palliative Medicine Podcast
30 min
4 speakers
6 chapters
transcribed 3 days ago
Transcript
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Transcript generated automatically by AI and may contain errors.
What is the main topic discussed in this episode?
Welcome to the Jerry Paul Park.
What? What what do we do? This is like our sixtieth podcast. What is it?
Welcome to I think it's the Jerry Powell podcast.
Jerry did you say Jerry Bowell?
Jerry Bowels. The Bowels of Geriatrix podcast. The Jerry Powell podcast.
Jerry Powell podcast. Oh. You've heard of that before. I've heard of that. This is your
audit. This is Eric Widera.
This is Alex Smith.
And Alex, I see somebody else in the room. We
have somebody else in the room and our audience may be able to see it too because we are for the first time broadcasting on YouTube as well. This is Wendy Anderson, who is here at UCSF. She's in the division of palliative medicine. She's an expert in communication, is going to talk to us about teaching communication, right?
Teaching communication.
Welcome to the Jerry Powell podcast, Wendy.
So thrilled to be here.
Maybe you can teach me how to start one of these podcasts.
No,
you guys are not what
we're gonna be talking about.
You guys are totally click and clack.
So uh Wendy, do you have a song for Alex to start us off with?
I do.
How did Wendy Anderson become interested in teaching communication in serious illness?
I don't remember the name of it, but it is in a movie that my kids watch a lot. Descendants two? That's it. Well that's a good question. Um And having little kids, I spend a lot of time like listening to music in the car with them because that's what they like to do. Right. And actually this song, um, when I listened to the words and looked up an acoustic version, I feel like it's actually a lot about communication training um and palliative care. In that it's so much about relationships and that so much of change starts with just one relationship between one person and another. So it's great. Pretty good fit.
Gotta be bold, we gotta be brave, we gotta be free. Gotta get loud, making that change, you gotta believe. But we'll look deep inside and we'll rise up and shine. We can be bold, we can be brave, let everyone see. It starts with you and me, uh oh. Who oh hey Starts with you and me, uh oh Starts with you and me. Something like that. Amazing. Now
is this a movie I need to watch? Like I I do have a young kid at home.
Well, I have a feeling that it may be more for girls, but I don't know. I think we'll see. We can see. I actually like it quite a lot. Okay.
It's very it yeah, it's very positive, very uplifting.
Yeah.
Yeah. A little bit of Disney themish in there. Maybe we should start with there with and how do we bridge from Disney to communication skills training? I'm gonna let Eric take that one.
Okay. Communications. So um maybe you can just give us a little background, uh, Wendy, how did you get interested in communication as something uh that we should teach?
Yeah, sure. Um, so it was when I was in residency at Duke. And when I was in residency at Duke, which was a long time ago now, oh evidence based medicine was like the hot new thing.
I've heard of that
before. And um It was hot and new at one point. It was hot and new at one point. It was hot and new and I was in residency. It was hot and new and I was in residency. So um also it was the Duke and so so much was about cardiology. And so there was every single trial that was like, you know, what dose of beta blocker should you give and which between these different ACE inhibitors should you give and that kind of thing. And um I also had come from a background training in hospice, and that was kind of what brought me into palliative care from San Diego Hospice. And so then I landed in the ICUs at um Duke and had some really challenging interactions with families who I thought were just making all the wrong decisions for their patients.
And um and so James Tolscu was my mentor. And heard of him. Oh, heard of him. Yep. Yep. Heard of him. Heard of him. Yep. Um and so he just had these kind of, you know, straightforward things like empathy that really seemed to turn everything around for me and um in those difficult communications. And then at the same time I was really struck that this thing that seemed like it was so important that there wasn't the same evidence base that there was and there wasn't pro there weren't proof from interventions the same way that we had them for cardiac disease.
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Chapters
6 chapters
1
What is the main topic discussed in this episode?
0:00–1:09
2
How did Wendy Anderson become interested in teaching communication in serious illness?
1:09–9:18
3
What evidence exists that communication training improves patient outcomes?
9:18–17:14
4
How does the VitalTalk Bay Area Hub teach clinicians to have serious‑illness conversations?
17:14–23:02
5
What is the IMPACT‑ICU program and how does it train bedside nurses?
23:02–28:34
6
Should communication training target doctors, nurses, or the whole care team?
28:34–30:56
Speakers
4 identifiedMore from GeriPal - A Geriatrics and Palliative Medicine Podcast
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