In this episode of the Play Therapy Podcast, I answer a fantastic question from Tess in Illinois about balancing boundaries and customer service in private practice. As child-centered play therapists, we want to provide an exceptional experience for families while also maintaining clear policies that support our work. I discuss how policies and systems creates clarity and prevents future conflicts. I also share insights on how to deliver customer service excellence while holding strong boundaries, ensuring that parents understand expectations from the very first interaction. From scripting communication to implementing a fair, yet firm, approach to cancellations and no-shows, this episode provides practical strategies for running a smooth and professional private practice. Whether you're new to practice ownership or refining your policies, this episode will help you feel confident in your approach. Friday Jan 31, 2025, 2 PM to 6:15 PM EST - Exploring the Foundations, Principles, and The "Four Pillars" of Child-Centered Play Therapy- EXTENDED 4 CE. Register here: https://corewellceu.com/event/live-child-centered-play-extended1 Play Therapy Podcast Meetup - MISSISSIPPI - Feb 21, 2025 at 6:30pm RSVP here: https://playtherapypodcast_ms.eventbrite.com PlayTherapyNow.com is my HUB for everything I do! playtherapynow.com. Sign up for my email newsletter, stay ahead with the latest CCPT CEU courses, personalized coaching opportunities and other opportunities you need to thrive in your CCPT practice. If you click one link in these show notes, this is the one to click! If you would like to ask me questions directly, check out www.ccptcollective.com, where I host two weekly Zoom calls filled with advanced CCPT case studies and session reviews, as well as member Q&A. You can take advantage of the two-week free trial to see if the CCPT Collective is right for you. Ask Me Questions: Call ‪(813) 812-5525‬, or email: [email protected] Brenna's CCPT Hub: https://www.playtherapynow.com CCPT Collective (online community exclusively for CCPTs): https://www.ccptcollective.com Podcast HQ: https://www.playtherapypodcast.com APT Approved Play Therapy CE courses: https://childcenteredtraining.com Twitter: @thekidcounselor https://twitter.com/thekidcounselor Facebook: https://facebook.com/playtherapypodcast Common References: Cochran, N., Nordling, W., & Cochran, J. (2010). Child-Centered Play Therapy (1st ed.). Wiley. VanFleet, R., Sywulak, A. E., & Sniscak, C. C. (2010). Child-centered play therapy. Guilford Press. Landreth, G.L. (2023). Play Therapy: The Art of the Relationship (4th ed.). Routledge. Bratton, S. C., Landreth, G. L., Kellam, T., & Blackard, S. R. (2006). Child parent relationship therapy (CPRT) treatment manual: A 10-session filial therapy model for training parents. Routledge/Taylor & Francis Group. Benedict, Helen. Themes in Play Therapy. Used with permission to Heartland Play Therapy Institute.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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