Leapfrog CX Strategies

Vasili Triant, CEO of UJET.CX

21 Jan 2026

Contributed by Lukas

In this inaugural episode of Leapfrog CX Strategies longform interviews, host Dave Michaels discusses with Vasili Triant, CEO of UJET, the evolving la...

Dave and David on Headsets

12 Aug 2025

Contributed by Lukas

The Daves discuss the state of the headset world. Lots of types and considerations. Things you should know - from bluetooth to dect to over-the-ear to...

Chatz: June 2025 Infocomm and Seachange

02 Jun 2025

Contributed by Lukas

In this episode of TalkingPointz Chatz, Dave Michels and David Danto unpack a series of “sea changes” sweeping across tech and communications. The...

TalkingPointz Channel Insightz #2

08 Feb 2025

Contributed by Lukas

In this episode, we talk about the AV channel and upcoming ISE conference. Featuring Dave Berlin, President & CEO at Visual Image Display; Eric Sn...

Channel Insightz Jan2025

20 Jan 2025

Contributed by Lukas

Dave and David chat about the channel with John Cognata of SoftTel amd William Rubio of Calltower.

2024 Review

27 Dec 2024

Contributed by Lukas

Dave and David discuss and reflect on 2024. 

Insider Report September 2024

07 Oct 2024

Contributed by Lukas

Ever wonder what's in a monthly Insider report? The September 2024 report included this:Hey Google, Tell Me About It: Google’s NotebookLM uses ...

Andy Says RTO Five Days a Week

27 Sep 2024

Contributed by Lukas

In this episode of TalkingPointz Talking Headz, David Danto and Dave Michels, joined by Metrigy Research’s Irwin Lazar, dive into the hot topic of A...

TalkingHeadz with Scott Wharton

19 Sep 2024

Contributed by Lukas

I was conflicted when Scott Wharton announced his plans to leave enterprise comms to save the world.  I was elated the world would now be saved, but ...

Why is MDEP Taking So Long?

08 Sep 2024

Contributed by Lukas

Microsoft’s ambitious plan to unify device ecosystems under one platform has hit several delays. Originally intended to create a unified version of ...

TalkingHeadz Chatz with Ilya on MDEP.

15 Jul 2024

Contributed by Lukas

Microsoft has a new operating system, it's based on open source Android, will appear first in Teams meeting rooms, and it's called MDEP. Th...

TalkingHeadz with Kevin McMenamy, CTO of Neat

11 Jul 2024

Contributed by Lukas

In this engaging episode of TalkingPointz - Talking Headz, hosts Dave Michels and David Danto chat with Kevin McMenamy, the CTO of Neat, to delve into...

MTR Ecosystem Shakeout?

10 Jun 2024

Contributed by Lukas

Dave Michels and David Danto dive into the Microsoft Teams Rooms (MTR) ecosystem, examining its evolution, current dynamics, and future implications. ...

Why Are So Many Comms Execs Quitting?

21 May 2024

Contributed by Lukas

In this episode of Talking Points Chatz, Dave Michels and Dave Danto discuss the high turnover rates among C-suite executives in various industries, p...

ONE MILLION Meetring Rooms (#MicrosoftTeams)

08 May 2024

Contributed by Lukas

Microsoft announced it was what we beleive to be the first Meetings provider to reach one million connected meeting rooms. Just for fun, it also dropp...

Five Video Cameras Walked into a Bar...

10 Apr 2023

Contributed by Lukas

TalkingHeadz is a series of interviews with the movers and shakers of enterprise communications - we also have great guests.  In this episode, we che...

David Petts On Mitel, ShoreTel, and Unify

13 Feb 2023

Contributed by Lukas

TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests.  In this episod...

Low Code Conversation with Michael Beckley of Appian

13 Jan 2023

Contributed by Lukas

TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests.  In this episod...

How to Use Chrome to Give Contact Centers a Shine

06 Jan 2023

Contributed by Lukas

TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests.  In this episod...

CPaaS Alone Doesn't Organize Customer Data with Jeff Lawson

11 Dec 2022

Contributed by Lukas

The 2022 Season Finale of TalkingHeadz features Jeff Lawson, CEO and co-Founder of Twilio.  Jeff is always clear, articulate, and friendly. I'm ...

Amazon's CPaaS: Sid Rao talks about the Chime SDK

26 Nov 2022

Contributed by Lukas

TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests.  In this episod...

October Insider Report

09 Nov 2022

Contributed by Lukas

Most TalkingHeadz episodes are interviews, but in this episode we Dave and Evan cover current events. TalkingPointz Insider Reports publish the first ...

TalkingHeadz with Einat, CMO of NICE Ltd

31 Oct 2022

Contributed by Lukas

TalkingHeadz is an interview format podcast series featuring the movers and shakers of enterprise communications - we also have great guests.  In thi...

Alan Masarek on Righting Avaya

27 Sep 2022

Contributed by Lukas

TalkingHeadz is an interview format podcast series featuring the movers and shakers of enterprise communications - we also have great guests.  In thi...

A Global Perspective on UCaaS and CCaaS from Ram Menghani of NEC

23 Aug 2022

Contributed by Lukas

TalkingHeadz is an interview format podcast series featuring the movers and shakers of enterprise communications - we also have great guests. In this ...

Chatting and Branding with Jamie, the GoTo CMO

12 Aug 2022

Contributed by Lukas

TalkingHeadz is an interview format podcast series featuring the movers and shakers of enterprise communications - we also have great guests. In this ...

Joe Manuele on TalkingHeadz UNCENSORED #NoFilter

27 Jul 2022

Contributed by Lukas

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we also have great guests. In this episode...

Zooming into Agent Performance with Janelle Raney at Pathlight

19 Jul 2022

Contributed by Lukas

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we also have great guests. In this episode...

Not Doug from Crexendo

25 Jun 2022

Contributed by Lukas

Dave and Evan  discuss how Crexendo is providing new options for enterprises and service providers with Jon Brinton, CRO of Crexendo. Jon triumphantl...

Coaching Tips from Marc Bernstein at Balto

14 Jun 2022

Contributed by Lukas

Dave and Evan  discuss how Balto can improve CX with automated coaching with Founder and CEO Marc Bernstein.   Marc Bernstein is the Founder and CE...

David Sipes Answers the Call at 8x8

24 May 2022

Contributed by Lukas

Dave and Evan  discuss life in the UCaaS driver's seat with Dave Sipes, the CEO of 8x8.  We cover XCaaS, the economy, Teams, stadiums, and much...

Gideon Wants to Give Employees a Workvivo Voice

26 Apr 2022

Contributed by Lukas

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we also have great guests. In this episode...

The Brand Behind the UCaaS Brand, Brian Beutler CEO of Alianza

14 Apr 2022

Contributed by Lukas

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we also have great guests. In this episode...

We Volley a Barrage of Questions at Josh Little

29 Mar 2022

Contributed by Lukas

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we also have great guests. In this episode...

We Grilled Gregg Johnson of Invoca

15 Mar 2022

Contributed by Lukas

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we have great guests. In this episode Dave...

Enterprise-wide Social with Ujjwal at Workplace From Meta

23 Feb 2022

Contributed by Lukas

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we have great guests. In this episode Dave...

Conversational Intelligence and Dan Miller

15 Feb 2022

Contributed by Lukas

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we have great guests too!In this episode D...

Michael Gold Thinks Your Brand Should be on the UCaaS Menu

25 Jan 2022

Contributed by Lukas

TalkingHeadz is an interview format podcast that features the movers and shakers of enterprise communications - we have great guests too. In this epis...

Video gets personal with Michael Litt of Vidyard

12 Jan 2022

Contributed by Lukas

TalkingHeadz is an ongoing interview podcast that features the movers and shakers of enterprise communications - we have great guests too. In this aud...

Cullen Improves the TalkingHeadz Standard

14 Dec 2021

Contributed by Lukas

In this TalkingHeadz podcast Dave and Evan Go deep, well beyond the app layer, with Cullen Jennings of Cisco. This is the final episode of 2021. Cull...

Alex(a) What is Advanced Communications?

18 Nov 2021

Contributed by Lukas

In this TalkingHeadz podcast Dave and Evan have One Talk with Alex Doyle of Verizon.Alex is the Executive Director, Advanced Communications Products a...

Intelligent Conversation with Philipp Heltewig of Cognigy

09 Nov 2021

Contributed by Lukas

Dave and Evan meet with Philipp Heltewig, Co-Founder and CEO of Cognigy. Philipp is a German-Australian entrepreneur with profound technology experie...

Say BRB with Feeling with Yac

28 Oct 2021

Contributed by Lukas

Dave and Evan meet with Justin Mitchell, Founder and CEO of Yac. Sometimes voicemail can convey a message better than text, but voicemail isn't ...

A Storm in the Redwoods with Martin Taylor of Content Guru

11 Oct 2021

Contributed by Lukas

Dave and Evan meet with Martin Taylor, a Co-Founder of Content Guru. Content Guru is a leader in cloud-delivered customer engagement. Its Storm CCaaS ...

Mike Tessler on Building A UCaaS Empire Before UCaaS Existed

01 Oct 2021

Contributed by Lukas

Dave and Evan meet with Michael Tessler, Managing Partner of True North Advisory, but better known as Co-Founder and CEO of BroadSoft. Mike has a mys...

Is that a Blockchain in your Pocket? Hugo Feiler on TalkingHeadz

10 Sep 2021

Contributed by Lukas

Dave and Evan meet with Hugo Feiler the CEO and co-founder of Minima. A base layer protocol that brings blockchains to smartphones. Minima is the wor...

To boldly go where no #voip #video #collaboration company has gone before: Mo of Subspace on TalkingHeadz BONUS

30 Aug 2021

Contributed by Lukas

It's not all fun and games when the net is down. Dave and Evan meet with Mo Nezarati, President of Voice at Subspace. A funny thing happened to ...

TalkingHeadz with Ray Pasquale CEO Unified Office

26 Aug 2021

Contributed by Lukas

Dave and Evan meet with Ray Pasquale,  CEO and Founder of Unified Office. Unified Office is a next-generation IT managed services provider focused o...

TalkingHeadz with Brett Shockley of Journey.AI

20 Aug 2021

Contributed by Lukas

Dave and Evan meet with Brett Shockley,  CEO and Co-Founder of Journey.ai. Brett's journey, prior to Journey, included being the CTO role at Av...

TalkingHeadz with Darren Schreiber of 2600Hz

27 Jul 2021

Contributed by Lukas

Dave and Evan meet with Darren Schreiber, the co-Founder and CEO of 2600Hz.  With nearly two decades of telecom experience under his belt, Darren’s...

TalkingHeadz Bonus Episode with Davide and Laura of Avaya OneCloud CPaaS

20 Jul 2021

Contributed by Lukas

Dave and Evan host their first TalkingHeadz foursome. In this episode we meet with Davide Petramala and Laura Faughtenberry of Avaya OneCloud CPaaS.Av...

TalkingHeadz with Aurangzeb Khan from Jabra

10 Jul 2021

Contributed by Lukas

Dave and Evan meet with Aurangzeb Khan, SVP GN Jabra.Aurangzeb was co-founder & CEO of Altia Systems which Jabra (GN Netcom) acquired in 2019. Cur...

TalkingHeadz with Kira Makagon of RingCentral

24 Jun 2021

Contributed by Lukas

Dave and Evan meet with Kira Makagon, Chief Innovation Officer, RingCentral.Kira is a serial entrepreneur that landed at RingCentral in 2012. In her c...

TalkingHeadz Bonus with Evan Macmillan at Gridspace

12 Jun 2021

Contributed by Lukas

Dave and Evan meet with Evan MacMillan, CEO and Co-Founder of Gridspace.We had to pull Evan out of the garage to record this podcast. Gridspace is a c...

TalkingHeadz with Rowan Trollope of Five9

04 Jun 2021

Contributed by Lukas

Dave and Evan meet with Rowan Trollope, the CEO of cloud contact center provider Five9. Rowan was named the CEO of Five9 in May of 2018. Though many ...

TalkingHeadz with Salesforce VP and Author Karen Mangia

25 May 2021

Contributed by Lukas

Evan and Dave chat with Karen Mangia, VP Customer and Market Insights at Salesforce. Karen Mangia focuses on strategies for personal and professional...

TalkingHeadz with John Saw, EVP at T-Mobile

11 May 2021

Contributed by Lukas

Evan and Dave chat with John Saw, the CTO of T-Mobile. John Saw is the EVP of Advanced and Emerging Technologies at T-Mobile, and is responsible for ...

TalkingHeadz Podcast with Bill Wignall, CEO of Sangoma

27 Apr 2021

Contributed by Lukas

Evan and Dave chat with Bill Wignall, the CEO of Sangoma Communications. You may not be that familiar with Bill or Sangoma, but both are industry gia...

TalkingHeadz with OJ and Simen of Neat

06 Apr 2021

Contributed by Lukas

Evan and Dave chat with OJ Winge and Simen Teigre, the founders of Neat. Neat came out of stealth at Zoomtopia 2019. The company is new, but on day o...

TalkingHeadz with Karl Hantho, President Americas, Pexip

21 Mar 2021

Contributed by Lukas

Evan and Dave chat with Karl Hantho of Pexip. Pexip is the result of a 2019 merger between Pexip and Videxio -- both started by a group of visionary ...

Talkingheadz with Chris MacFarland, CEO of Masergy

12 Mar 2021

Contributed by Lukas

Evan and Dave chat with Chris MacFarland, Chairman and CEO of Masergy. Masergy Communications is a software defined networking services company found...

TalkingHeadz with Logitech's Scott Wharton

23 Feb 2021

Contributed by Lukas

Evan and Dave chat with  Scott Wharton, VP & GM, Video Collaboration at Logitech. Logitech is well known for its PC and USB peripherals, and it ...

TalkingHeadz with Tom Puorro

08 Feb 2021

Contributed by Lukas

Evan and Dave chat with Tom Puorro,  EVP and GM Products at Poly. Tom leads the global development team, which is responsible for audio, video, and ...

TalkingHeadz with Jeff Teper, CVP Microsoft Teams

21 Jan 2021

Contributed by Lukas

Evan and Dave chat with Jeff Teper, Corporate Vice President, Microsoft 365 Collaboration with Teams, SharePoint, and OneDrive. Jeff leads the produc...

TalkingHeadz with Anand Janefalkar CEO and Founder of UJET

12 Jan 2021

Contributed by Lukas

Evan and Dave chat with Anand Janefalkar, CEO and Founder of UJET. UJET is a new kind of CCaaS company, cloud native, designed and built for modern c...

TalkingHeadz with SVP GM Cisco Collab, Javed Khan

28 Dec 2020

Contributed by Lukas

Evan and Dave chat with Javed Khan, SVP and GM of Cisco Collaboration. Javed Khan leads Cisco’s multi-billion-dollar Collaboration business which i...

TalkingHeadz with Craig Malloy, CEO of Lifesize

16 Dec 2020

Contributed by Lukas

Evan and Dave chat with Craig Malloy, the founder and CEO of Lifesize. There are few, if any, executives in enterprise video who have seen what Craig...

TalkingHeadz Podcast with Rory Read, CEO of Vonage

28 Nov 2020

Contributed by Lukas

Evan and Dave chat with the recently named CEO of Vonage, Rory Read. In this podcast we get to know the new dude in charge at Vonage. Rory Read join...

TalkingHeadz with Cory Doctorow

19 Nov 2020

Contributed by Lukas

Evan and Dave chat with the legendary tech activist and author Cory Doctorow. Cory Doctorow is a science fiction author, activist, journalist and blog...

Talkingheadz with Javier Soltero on Google Workspace

18 Oct 2020

Contributed by Lukas

Evan and Dave chat with Javier Soltero, VP & GM of Google Workspace. Javier wants you to re-think G Suite. Actually, he wants you re-think suites...

TalkingHeadz with Cameron Weeks, CEO of Edify

09 Oct 2020

Contributed by Lukas

Evan and Dave chat with Cameron Weeks (Twitter/LinkedIn), CEO and co-Founder of Edify. We strive to have guests that span the industry, and this epis...

TalkingHeadz with Tony Bates, CEO of Genesys

23 Sep 2020

Contributed by Lukas

Evan and Dave chat with Tony Bates (Twitter/LinkedIn), CEO of Genesys.Many factors are currently contributing to the interesting and uncharted territo...

TalkingHeadz Noreen Allen, Bandwidth

09 Sep 2020

Contributed by Lukas

Evan and Dave chat with Noreen Allen, CMO of Bandwidth Inc. Noreen has been the CMO of Bandwidth (NASDAQ: BAND) since 2012. She is responsible for dr...

TalkingHeadz with Alan Duric of Wire

27 Aug 2020

Contributed by Lukas

Evan and Dave chat with Alan Duric (Twitter), the CTO/COO and Co-Founder of Wire. Wire, based in Zug Switzerland, is a provider of secure collaborati...

TalkingHeadz with Stewart Butterfield of Slack

10 Aug 2020

Contributed by Lukas

Evan and Dave chat with Stewart Bufferfield, the co-Founder of Slack. Slack is the leading channel-based messaging platform, used by millions to alig...

TalkingHeadz with Bruce McClelland, CEO of Ribbon Communications

21 Jul 2020

Contributed by Lukas

Evan and Dave chat with Bruce McClelland, the recently named CEO and President of Ribbon Communications. Ribbon Communications is a global communicat...

TalkingHeadz With Ryan Hollenbeck of Verint

14 Jul 2020

Contributed by Lukas

Dave and Evan chat with Ryan Hollenbeck, Senior Vice President, Global Marketing and Customer Experience at Verint. Ryan Hollenbeck is responsible fo...

TalkingHeadz with Anthony Bartolo of Avaya

22 Jun 2020

Contributed by Lukas

Dave and Evan chat with Anthony Bartolo, the Chief Product Officer at Avaya. Anthony Bartolo is responsible for product development, product managem...

TalkingHeadz with Dmitry Netis of Q Advisors

08 Jun 2020

Contributed by Lukas

Dave and Evan chat with Dmitry Netis of Q Advisors, a global investment firm focused on enterprise communications. Netis heads Q Advisors' orig...

TalkingHeadz with Antony Passemard of Google CCAI

28 May 2020

Contributed by Lukas

Dave and Evan chat with Antony Passemard, Applied Conversational AI and CCAI lead at Google Cloud. This is a naturally intelligent conversation about...

TalkingHeadz News with Voicemails 0420

26 May 2020

Contributed by Lukas

Dave and Evan discuss recent enterprise communications news. We discuss this Insider Report: https://talkingpointz.com/april-2020-insider-report/Voice...

TalkingHeadz with Del Currie of Sneek.IO on Persistent Video

11 May 2020

Contributed by Lukas

Dave and Evan chat with Del Currie, Head of Solutions at Sneek.io. Sneek.io provides what's known as persistent video. Though, it's not pers...

TalkingHeadz with Sri Srinivasan, GM Cisco Collaboration

18 Apr 2020

Contributed by Lukas

Dave and Evan chat with Sri Srinivasan (LinkedIn/Twitter), the new GM of Cisco Collaboration. In this discussion we talk about organizational changes,...

TalkingHeadz with Mary McDowell, CEO Mitel

12 Apr 2020

Contributed by Lukas

Dave and Evan chat with Mary T. McDowell, CEO of Mitel. In October 2019, Mary McDowell was named the CEO of Mitel. Many industry professionals first m...

March Insider News with Voicemails

09 Apr 2020

Contributed by Lukas

@davemichels and @evankirstel discuss the TalkingPointz Insider Report for March News - our discussion features celebrity voicemails. Subscribe to Tal...

TalkingHeadz with Murali Sitaram, GM Yammer

30 Mar 2020

Contributed by Lukas

Dave and Evan chat with Murali Sitaram, GM of Microsoft Yammer and Office 365 Groups. Yammer is an enterprise social networking service used for inte...

TalkingHeadz News and VoiceMail 2-20

10 Mar 2020

Contributed by Lukas

In this TalkingHeadz podcast, Dave and Evan discuss the news and events of February, with special guests via voicemail. We discuss the February Inside...

TalkingHeadz with Craig Walker, CEO Dialpad

09 Mar 2020

Contributed by Lukas

Dave and Evan chat with Craig Walker, the CEO of Dialpad.Craig Walker is the co-founder and CEO of Dialpad, a born-in-the-cloud UCaaS provider. Previo...

TalkingHeadz with John Hernandez, Selligent

19 Feb 2020

Contributed by Lukas

Dave and Evan chat with John Hernandez, the CEO of Selligent. John Hernandez is well known in the communications industry as a contact center pro.  I...

TalkingHeadz with Jeff Lawson of Twilio

12 Feb 2020

Contributed by Lukas

Dave and Evan chat with Jeff Lawson, the Co-Founder and CEO of Twilio. Jeff Lawson realized that communications are essential to every business. He g...

TalkingHeadz with Brian Day, CEO Fuze.

21 Jan 2020

Contributed by Lukas

Dave and Evan chat with Brian Day the newly named CEO of Fuze. Last month, Fuze named Brian Day its new CEO. Actually, Brian announced it himself in a...

TalkingHeadz with Quentin Gallivan, CEO of BlueJeans

06 Jan 2020

Contributed by Lukas

Dave and Evan chat with Quentin Gallivan, CEO of BlueJeans Network. Quentin was named the CEO of BlueJeans in August 2017. He brought to the company ...

TalkingHeadz with Yaniv Masjedi - CMO Nextiva

21 Dec 2019

Contributed by Lukas

Dave and Evan chat with Yaniv Masjedi, CMO at Nextiva. Yaniv Masjedi started building the Nextiva marketing engine on day one (day one of Nextiva) abo...

TalkingHeadz with Milton Chen, VSee

25 Nov 2019

Contributed by Lukas

Dave and Evan chat with Milton Chen, founder and CEO VSee. Milton is a video pioneer that has built VSee into a powerful telemedicine platform. Tele...

TalkingHeadz with Paul Jarman of NICE inContact

11 Nov 2019

Contributed by Lukas

Dave and Evan chat with Paul Jarman, CEO at NICE inContact. Paul is a pioneer of the CCaaS, movement. Paul was instrumental in guiding inContact from...

TalkingHeadz podcast with Julien Codorniou of Workplace by Facebook

28 Oct 2019

Contributed by Lukas

Dave and Evan chat with Julian Codorniou, Vice President of Workplace by Facebook.Julien joined Facebook in 2011 to build the EMEA gaming team and the...

TalkingHeadz Podcast with Nidal, President Avaya Intl.

14 Oct 2019

Contributed by Lukas

Nidal Abou Ltaif is known for his desire to help his customers use technology to make a difference in people’s lives. Nidal joined Avaya as the sal...

TalkingHeadz with Mark Strassman Goto SVP and GM at LogMeIn

18 Sep 2019

Contributed by Lukas

Dave and Evan chat with Mark Strassman, Senior Vice President and General Manager of Unified Communications and Collaboration at LogMeIn. Mark serves...

TalkingHeadz with Sagi Dudai of Vonage

09 Sep 2019

Contributed by Lukas

Dave and Evan chat with Sagi Dudai, the CTO of Vonage. As CTO he is responsible for leading Vonage’s technology vision, architecture and design, ov...

TalkingHeadz with Eric Yuan of Zoom

22 Aug 2019

Contributed by Lukas

Dave and Evan chat with Eric Yuan the founder and CEO of Zoom. In this conversation we learn that Eric credits something different than his product to...