Leapfrog CX Strategies

podcast

It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to...

Technology 119 recordings 2 h 2018 → today Monthly updated May 21
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Checking In with Jeff Lawson 57 min · Dave Michels · contributed by Lukas · May 21
Vasili Triant, CEO of UJET.CX 1 h 28 min · Dave Michels · contributed by Lukas · Jan 21
Dave and David on Headsets Dave Michels · contributed by Lukas · Aug 12, 2025
Chatz: June 2025 Infocomm and Seachange Dave Michels · contributed by Lukas · Jun 2, 2025
TalkingPointz Channel Insightz #2 Dave Michels · contributed by Lukas · Feb 8, 2025
Channel Insightz Jan2025 Dave Michels · contributed by Lukas · Jan 20, 2025
2024 Review Dave Michels · contributed by Lukas · Dec 27, 2024
Insider Report September 2024 Dave Michels · contributed by Lukas · Oct 7, 2024
Andy Says RTO Five Days a Week Dave Michels · contributed by Lukas · Sep 27, 2024
TalkingHeadz with Scott Wharton Dave Michels · contributed by Lukas · Sep 19, 2024
Why is MDEP Taking So Long? Dave Michels · contributed by Lukas · Sep 8, 2024
TalkingHeadz Chatz with Ilya on MDEP. Dave Michels · contributed by Lukas · Jul 15, 2024
TalkingHeadz with Kevin McMenamy, CTO of Neat Dave Michels · contributed by Lukas · Jul 11, 2024
MTR Ecosystem Shakeout? Dave Michels · contributed by Lukas · Jun 10, 2024
Why Are So Many Comms Execs Quitting? Dave Michels · contributed by Lukas · May 21, 2024
ONE MILLION Meetring Rooms (#MicrosoftTeams) Dave Michels · contributed by Lukas · May 8, 2024
Five Video Cameras Walked into a Bar... Dave Michels · contributed by Lukas · Apr 10, 2023
David Petts On Mitel, ShoreTel, and Unify Dave Michels · contributed by Lukas · Feb 13, 2023
Low Code Conversation with Michael Beckley of Appian Dave Michels · contributed by Lukas · Jan 13, 2023
How to Use Chrome to Give Contact Centers a Shine Dave Michels · contributed by Lukas · Jan 6, 2023
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Dave Michels

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About

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It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn...

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