Show notes
Louise Archer spent more than twenty years as a contingent recruiter. She believed retained was probably smoke and mirrors, something dressed up to justify a bigger fee, and definitely not a pool she was ever going to swim in.Then her employer handed her a project called Most Money Soonest, with a brief to make the permanent division's revenue predictable enough to survive a major acquisition. She and one colleague started visiting clients, asking better questions, and converting them to retained one conversation at a time.The division went from five million pounds in annual revenue to twelve million, all of it retained, from a standing start of zero retained revenue. Then Louise walked away and set out to teach the rest of the industry how to do the same.Since founding Retrained Search in 2018, she has trained more than fifteen hundred recruiters across thirty-one countries. In December 2024 she completed a management buyout with her three directors, and the target now is three point four million pounds in revenue by the close of 2027.On this episode of The RAG Podcast, Louise breaks down how the retained conversation actually works, why exclusivity is the worst model of all, and why the industry is now splitting in two.Louise Archer did not just theorise about retained search. She built the proof of concept inside someone else's business, walked away, and has spent the last eight years showing thousands of recruiters around the world how to do the same.The numbers do not lie. The contingent model is under pressure, the industry is splitting into trusted advisors and commodity suppliers, and the window to move is still open.If you have ever looked at your fill rate and thought something feels wrong, this episode has the blueprint.-----------------------------------------------------------Episode Sponsor: AtlasAdmin is a massive waste of time. That's why there's Atlas, a CRM that actually understands context.Atlas captures everything you say, hear, read and write. Every interview, every client call, every LinkedIn message, email and WhatsApp, automatically. Not because you typed it up, but because Atlas was listening. Then it goes one step further and tells you the next action to take.So when you need to fill a role, People Search ranks your best candidates and tells you why, no digging required. That same memory turns your BD into a shortlist of exactly who to chase and why, so you win more clients. And when you want to see your pipeline, you just speak to your dashboards and Atlas builds the view for you in real time, tracking only what you care about.Whether you place permanent or contract, Atlas covers both. Its Contract Suite means you never chase a timesheet again, with live margin visibility across every placement. And with its new MCP and API, Atlas plugs straight into your LLMs and the rest of your stack, so the low-value admin that keeps you from billing gets done for you.This is not theory. Atlas customers are seeing 50% higher candidate response rates, a 35% increase in new clients won, 15+ hours saved every week, and monthly billings jumping by 85%. Some agencies are hitting 130% of their annual revenue target after building their business around Atlas.So if you're thinking you need to bolt AI onto your CRM, don't bother. Take a look at Atlas instead.Head to https://recruitwithatlas.com/therag/ to find out more.-----------------------------------------------------------Episode Sponsor: HoxoEvery recruitment founder is investing in LinkedIn, but AI has turned templated posts and outreach into a commodity. When everyone sounds the same, the market stops listening. The recruiters winning now are the ones the market trusts.At Hoxo we help recruitment founders become the most influential name in their niche, using AI to multiply output while trust stays the product. Our clients turn their existing networks into £100K to £300K in new billings within months. Watch the free RAG listener training to see how: https://hubs.ly/Q03lBpYC0