[smart_track_player url="http://traffic.libsyn.com/thesalesevangelist/TSE_1091.mp3" background="blurred_logo" ] When you're looking to grow your business or your brand, it's important that you recognize the three things small businesses get wrong when marketing. We're at the Florida State Minority Development Council expo visiting with my friend Stephen A. Hart. He's a brand alignment strategist who helps entrepreneurs grow an amazing brand that is authentic, relatable, and profitable. Mistake #1: Overlooking messaging Many people hear the word branding and they think of logos or designs. But pretty websites don't sell things. Words do. People get unnecessarily caught up on design but what they need to focus on is clear messaging. You have to clarify your message so that customers will listen. Be deliberate about articulating what you do. In order to do that, you must understand who you're serving. Too many people think they are serving everyone with their product or service but that isn't the case. If I'm speaking to grandma and I'm speaking to my niece, we're not having the same conversation. The language is different. If you understand that you're speaking to a particular group of people, there is a language that connects to that person. When you understand their pain points and their demographics, you can communicate your message about how your product or service solves a problem. Dialing in Stephen recalled a realtor who focused on selling to millennials and young couples. That's who she was serving, but her message didn't reach those people. She was trying to serve everyone. Dial your message in. Understand who you're truly serving. When you do, your message doesn't have to be pitchy about your product or service. Your content can create a connection between you and your community. Then your community will share it with others in the space. Messaging isn't a static process. It's dynamic. You'll constantly be optimizing your message. Your brain We lack trust in those we connect and do business with. Understand that your brain is trying to survive and thrive. Within that, there are three things it's trying to accomplish. You want to make money or save money. You want to gain status. You want to associate with a tribe. Your brain is also trying to conserve calories. So if your website or your collateral is too busy, your audience will tune it out. For example, how many emails do you receive in a day? Most of them get deleted because the messaging didn't appeal to you. It isn't a design or branding that gets your attention. It's the message. Mistake #2: Neglecting web presence Your website is your digital home, and first impressions last. It allows you to redirect traffic to your products or services or other online avenues. Studies show that 57 percent of people are afraid to recommend a business because of its website. Decisions are emotional so if your website doesn't inspire confidence, you won't be able to convert the people who show up there. You must take care of your website, and specifically your home page. Get a good solid web design. Mistake #3: Lacking content You must have a presence on social media specifically for businesses. You...

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