The Social Hotelier
Episodes
Michael Haddad: From Paralysed to World Record Breaker. TSHS – 048
30 Oct 2022
Contributed by Lukas
Michael Haddad: From Paralysed to World Record Breaker Discussion with endurance athlete Michael Haddad about his Awake Walk Svalbard Michael Hadd...
What is the evolution of Finnish Sauna? TSHS – 047
26 Oct 2022
Contributed by Lukas
Discussing with Yana Kaiser, Architect and passionate sauna aficionado. She moved to Finland recently and joined the Studio Puisto Architects. While...
The Hotel of Tomorrow Project – with Ron Swidler, CIO, Gettys Group,TSHS -046
16 Sep 2022
Contributed by Lukas
With passion for pioneering ideas and new approaches to hospitality experiences my guest Ron Swidler created the Hotel of Tomorrow Project an industr...
How to improve your Children wellness, health and mental well-being and Exercise with Avatar. TSHS-045
18 Aug 2022
Contributed by Lukas
Creating a Wellness Ritual Around Cartoons and video games for Children improves their mental wellbeing with help of professional teachers. Cartoons ...
The neglected heroes in coffee. TSHS – 044
25 Jun 2022
Contributed by Lukas
In this episode I will discuss with Maria Antonia Velez about coffee, specifically about Colombian coffee and the forgotten heroes in coffee. Maria is...
Recruitment should be run like an amazing marketing campaign. TSHS – 043
28 Feb 2022
Contributed by Lukas
Digital era recruitment Treat the recruitment like modern marketing of your hotel. The Human Resources Manager position has been renamed by many comp...
Here are some techniques restaurants use to advertise and engage with customers using social media. TSHS-0042
12 Feb 2022
Contributed by Lukas
Asked Daniel Green, Chef and Author, Michael Whiteman, President Baum & Whiteman International and TJ Delle Donne Assistant Dean College of Food Inno...
A look inside wellness with my guest Hylton Lipkin, World Wellness Weekend Ambassador for Vietnam. TSHS-0041
13 Jan 2022
Contributed by Lukas
My guest Hylton Lipkin, is the General Manager of ALBA Wellness Valley by Fusion, Vietnam. He is an industry veteran in the Spa and Wellness , and the...
4 tips how to plan for a safe and succesful festive season trip. TSHS – 0040
05 Dec 2021
Contributed by Lukas
I discussed with my guest Abid Butt about the current situation that effects our plans to travel during Christmas period. We covered Europe, USA marke...
How to create memorable experiences that matter and connect with restaurant customers. TSHS – 0039
29 May 2021
Contributed by Lukas
Restaurant owners have been forced to quickly come up with new adaptations on menus, points of service, hours, delivery, and takeout models that bette...
How Tourism Companies can Leverage with AI. TSHS – 0038
06 May 2021
Contributed by Lukas
The use of robotics in tourism, travel, and hospitality is a controversial topic. Whenever we talk about robotics we do it with a certain degree of s...
Building Tourism From Zero With Ideas From Zero. EP. 2. TSHS – 0037
22 Apr 2021
Contributed by Lukas
Almost overnight all over the world tourism came to point zero. It is a unique, even scary moment. Catastrophe or a chance to reset and build somethin...
How to Build Tourism from Zero_ Ep.01. TSHS-0036
13 Apr 2021
Contributed by Lukas
Discussion with Rudi Medved Team Leader of a startup ''LocalsFromZero'', which is an online marketplace for hidden, unshaped tourism experiences. They...
What are the key factors in executing the digital marketing for tourism and hospitality. TSHS-0035
25 Feb 2021
Contributed by Lukas
Welcome to the 3rd episode of 3 part series called The Why, What and How of digital marketing in tourism and hospitality I am with Juho Pesonen, Hea...
Sharing the secrets of defining strategies to reach business goals with digital marketing. TSHS-0034
21 Feb 2021
Contributed by Lukas
Welcome to the 2nd episode of 3 part series called The Why, What and How of digital marketing in tourism and hospitality I am with Juha Pesonen, He...
Why bother with Digital Marketing for Tourism and Hospitality. Ep.1. TSHS-033
11 Feb 2021
Contributed by Lukas
Why bother with Digital Marketing for Tourism and Hospitality. Discussing in this three part series with Juho Pesonen, Tourism Marketing and Manageme...
The future of micro hospitality, how will Space of Mind get you there? TSHS – 0032
09 Feb 2021
Contributed by Lukas
When it comes to size, today, modern hospitality faces two extreme trends: either over-extending with large facilities featuring pools, restaurants an...
How can mental health issues affect an individual during pandemic. TSHS -0031
28 Jan 2021
Contributed by Lukas
The hospitality industry faces overwhelming uncertainty and risks right now. The loss of a job and loss of stability increases a person’s risk to ex...
The future of hospitality – What you need to know for 2021. TSHS-0030
21 Jan 2021
Contributed by Lukas
Thrilled to speak with Willem van Bolderen, Architect and on of the founders of Studio Puisto Architects, about their the latest developments in ...
How will Bethlehem Reborn project revitalise Faith Tourism to Bethlehem. TSHS-0029
22 Dec 2020
Contributed by Lukas
I spoke with Hani Abu Dayeeh, President NETOURS, and Chairman of the Board, Bethlehem University Tourism Institute. He was reflecting on the challe...
Key trends driving innovation in the restaurant industry. TSHS – 0028
24 Nov 2020
Contributed by Lukas
Thrilled to speak with the Bangkok based Rohit Sachdev – Chief Executive Officer Soho Hospitality, about innovation and changes in restaurant an...
How to inspire confidence in the events industry – USA & Global TSHS – 0027
10 Nov 2020
Contributed by Lukas
Hospitality Insight is thrilled to have Paul Steen, Director of Global Accounts, Tonja Barwick, Managing Director and Brian Plott, Regional Vice Pres...
How to inspire travel confidence to the Mediterranean basin. TSHS-0026
29 Oct 2020
Contributed by Lukas
I am absolutely thrilled to bring the following industry leaders, Dr, Hisham Zaazou, Former Minister of Tourism Egypt, Serkan Ceylan, Bodrum Promotion...
How will mobile technology change the future of hotel customer service and customer experience. TSHS – 0024
08 Jul 2020
Contributed by Lukas
Discussing with Abhisek Bose and Anupam Verma, co-founders of revo-ex technologies. How innovative hospitality solutions may revolutionise the gues...
What are the most important deep tech solutions for travel and tourism, and why they matter! TSHS-0023
19 Jun 2020
Contributed by Lukas
What are the most important deep tech solutions for travel and tourism, and why they matter for hotels current and post covid era! 1) Latest travel...
Where may the next paradigm shift and innovation in the Travel & Tourism be coming from? TSHS-0022
04 Jun 2020
Contributed by Lukas
The next innovation and disruption in the Travel and Tourism industry could come from... Banking & Financial Services and Technology industries Acc...
Hotel Industry challenges during a pandemic! TSHS-0021
10 Apr 2020
Contributed by Lukas
In this segment of Hospitality Talks, Sam-Erik Ruttmann and Abid Butt invited.industry professionals to discuss industry challenges in the current en...
Discussing with John Podaras – The Gulf Hospitality Scene! TSHS-0020
24 Mar 2020
Contributed by Lukas
John Podaras is a long term resident and hospitality expert based in Dubai. He is sharing his experiences and observations of the interesting changes ...
How is Indonesian Tourism coping with the Corona Virus outbreak! TSHS-0019
17 Mar 2020
Contributed by Lukas
I am discussing with Yasha Chatab, based in Jakarta, about everyday life in Jakarta. We also talk about government encouragements for people to trave...
Global luxury travel trends – interview with Filip Boyen, CEO, Forbes Travel Guide! TSHS-018
01 Mar 2020
Contributed by Lukas
Interview with Filip Boyen, CEO, Forbes Travel Guide. - Breaking down what Forbes Travel Guide do. ( Inspections, Classifications and Service sta...
What are the needs of the new generation travellers – The affluent backpackers? TSHS-017
26 Feb 2020
Contributed by Lukas
We discuss with my guest Sehnaz Cehreli, authority and expert on the needs of the new generation travellers. They are socially responsible, believe in...
How to recruit, inspire and retain new leadership talent for your hotel! TSHS – 016
18 Feb 2020
Contributed by Lukas
Discussion with a recent hotel school graduates, how some interns perceive their time as trainees. Why is there some reluctancy and loss of passion to...
The changing landscape of the hotel industry!! TSHS-015
09 Feb 2020
Contributed by Lukas
Hotel Talks is a monthly show co hosted with Abid Butt, a global leader in the hospitality industry. We discuss the burning topics that effect the gl...
Impact of Corona Virus on European tourism industry! TSHS – 014
03 Feb 2020
Contributed by Lukas
PHUKET: The narrow laneways and pastel-coloured shophouses of Phuket Old Town are usually bustling with Chinese tourists during the Lunar New Year hol...
2020 Predictions with Tech Trend Watcher Jayanth Kolla! 2020 Predictions with Tech Trend Watcher Jayanth Kolla! TSHS-013
11 Jan 2020
Contributed by Lukas
Happy New Year 2020. May this year be full of happiness, less stressful, more truthful with less false news. Jayanth Kolla Technology Trend Watcher jo...
Discussion with Online Entrepreneur Greger Hillman! TSHS – 012
02 Jan 2020
Contributed by Lukas
Greger and I are both live stream enthusiasts. We met couple of years in an online community to learn how to create live videos. We sharing some ane...
Why video content can separate your hotel from the rest! TSHS - 011 Why video content can separate your hotel from the rest! TSHS – 011
28 Dec 2019
Contributed by Lukas
Great Customer Service Experience in hotels are not enough anymore! The bold headline has some truth in it in the context of hotel marketing. We will...
The Good, Bad and Ugly Hospitality Aggregators, now what?TSHS – 010
23 Oct 2019
Contributed by Lukas
We talked about the evolution of the travel aggregators aka. OTA that is a way of hotels t become ever so more visible online. Travellers find the ...
What should tourism business do to better react to changes in travellers habits! TSHS_009 What should tourism business do to better to react to changes in travellers habits! TSHS_009
13 Oct 2019
Contributed by Lukas
What happens to tourism businesses that do not listen to changes in travellers habits? Sadly we know the answer to that question, they collapse. The l...
How to best define the problem you are going to solve, without putting the people to sleep! TSHS_008
17 Sep 2019
Contributed by Lukas
CHUSOK. We were celebrating September full moon aka the Harvest Moon. The celebration was our modest version of Chusok compared to the tradi...
What irritates hotel guests most! TSHS_007
09 Sep 2019
Contributed by Lukas
When I left the corporate hotelier job and started on my advisory services 6 years ago, one of the industry buzzwords was “personalisation” — it...
What delights hotel guest most! TSHS_006
07 Sep 2019
Contributed by Lukas
Loyalty is Dead Long Live Loyalty - was declared by Sales Force CEO Marc Benioff.Maybe the loyalty programs are the things of the past, but earned loy...
Ever Googled your name and what did you find? TSHS_005
31 Aug 2019
Contributed by Lukas
Whether you know it or not, you have a personal brand. Admit it you have at least once Googled your name, I confess, I check my google presence re...
Andrew Agius Muscat – What are Initiatives to develop sustainable tourism actions and renewable strategies for the Mediterranean region. TSHS_004
30 Aug 2019
Contributed by Lukas
Mediterranean represents one third of all tourism arrivals. Mediterranean region is also hitting the news headlines, regularly sadly focusing on terro...
How can a technology play role in sustainable tourism? TSHS_003
17 Aug 2019
Contributed by Lukas
In the early fifties Tenzing Norgay and Edmund Hillary where the first confirmed summiting of Mount Everest. 66 years later the peak has become so pop...
Why AI and digital transformation will impact the future of hotels. TSHS_002
07 Aug 2019
Contributed by Lukas
Why AI and digital transformation will impact the future of hotels What are the implications of digital transformation, technology, and artificial in...
How an hotelier found renewed inspiration in podcasting!-TSHS_001
23 Jul 2019
Contributed by Lukas
Sharing my experience how I renewed inspiration to podcast. Sharing tips and tricks on developing content, podcast apps, and suggested app to promote ...
EP.37 What Irritates Hotel Guest Most
06 Jul 2019
Contributed by Lukas
One of the hotel travel industry buzzwords was personalisation. I am sharing my experience and observations as an hotelier and hotel guest, where the ...
Episode 36. How to use mobile as a channel to personalise the customer experience.(feat. Praveen Kanyadi)
20 Jun 2019
Contributed by Lukas
Interview with Praveen Kanyadi, Co- Founder and VP of Products, SpotCues. Their mobile communication platform help industries like retail and hospit...
Episode 35. How could hotels create the best guest experience for the luxury traveler?
29 May 2019
Contributed by Lukas
Interview with Deniz Tekerek, Co-Founder, Portier Technologies. He explains ways how hotels are able to create the best guest experience for the luxur...
Episode 34. Why care about your Personal Brand!
23 Apr 2019
Contributed by Lukas
Are you conceited or smart if you care about your personal brand? Consider your personal brand is your most important asset. In this episode I share s...
Episode 33. Reasons why not to underestimate the Seniors on Social Media!
08 Apr 2019
Contributed by Lukas
I wondered sometime is social media a waste of my time. My conclusion was if I take a laser focus on my approach it will be rewarding. I share my stra...
Episode 32. How to create a safety net for your life and career!
23 Mar 2019
Contributed by Lukas
Whether you are in different stages of your life and career, you will benefit from having strategy to create, and enhancing your personal brand. I s...
Episode 31. Blockchain Simply Explained
28 Feb 2019
Contributed by Lukas
I met a nice guy Jayanth Kolla in Malta recently and we started to exchange experiences. I learned that he loves motorcycles and is a great fan of...
Episode 30. Memories of Malta!
20 Feb 2019
Contributed by Lukas
The 6th edition of Mediterranean Tourism Forum was staged in Malta. I am sharing my impressions from my visit in Malta. My guest Jill Hellman who was ...
Episode 29
31 Jul 2018
Contributed by Lukas
There can no greater gift that of giving one’s time and energy without expecting anything in return! --- Send in a voice message: https://anchor....
In search of Sustainable Hedonism!
10 Jun 2018
Contributed by Lukas
Interviewing the Chef de Cuisine of Restaurant Ultima. “Ultima is a vision of what food production and consumption could be like in the future, foll...
25 May 2018
25 May 2018
Contributed by Lukas
Sharing hospitality update from Helsinki. What’s new and what is hot’ --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/mess...
6 Mar 2018
06 Mar 2018
Contributed by Lukas
Update from my visit in the beautiful island of Malta --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message
Episode 19
23 Feb 2018
Contributed by Lukas
How to get started building your Personal Brand OnLine --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message
How to get started building your Personal Brand onLine
23 Feb 2018
Contributed by Lukas
--- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message
Care about your Personal Brand
20 Feb 2018
Contributed by Lukas
Personal brand building online for executives employees and students will continue to dominate in 2018. Your road to success depends how well you tak...
Ep.13 The Year of Dog is here‼️
05 Jan 2018
Contributed by Lukas
First episode, back again for The Year Of Dog...describing what’s in store for this Season...About New Technology Communication and Hospitality.. -...
HNY & News for 2018
05 Jan 2018
Contributed by Lukas
Happy New Year 2018 and brief outline what is in store for 2018 on this station. --- Send in a voice message: https://anchor.fm/sam-erik-hotel-ment...
Ep.12 Remember the ☎️use it..!
01 Oct 2017
Contributed by Lukas
We are so used to using emails, messengers on various social media platforms. From now on I am calling someone every day I have not talked with for th...
Ep.11 The Ideal Hotel Manager🗣
23 Sep 2017
Contributed by Lukas
What are the key traits that companies are looking for when hiring a new manager? There is one qualification I rarely see in these ads. I wonder why.....
Ep.10 Waste To Taste
16 Sep 2017
Contributed by Lukas
Plenty of good quality, eatable products end up in waste. Now well known chef create waste de jour delicious meals. Some of the meals are served in th...
Ep.09 🙅🏻♂️🗣🔇About You
14 Sep 2017
Contributed by Lukas
Stop Talking About You. You are not the point. --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message
Ep.8 Complaints, what do?😡
10 Aug 2017
Contributed by Lukas
How to deal with genuine complaints, and complainers who need attention. --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/mess...
Ep.07 Social media greatness
28 Jul 2017
Contributed by Lukas
How to achieve social media greatness. --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message
Ep.06 A Zero ⭐️ Hotel Story
24 Jul 2017
Contributed by Lukas
Which star category hotels do you normally stay at? Would you consider this? --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/m...
Call in @isocialfanz
21 Jul 2017
Contributed by Lukas
Social will Never Replace a Handshake! --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message
Ep.05 The Old School Dilemma
21 Jul 2017
Contributed by Lukas
Ep05. I'm old school, and not into socialmedia --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message
Ep.04 Socialmedia and guest
20 Jul 2017
Contributed by Lukas
How to leverage socialmedia to drive guest loyalty. --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message
Ep.03 My respect for Hotel GM
19 Jul 2017
Contributed by Lukas
After working as Hotel GM for several years in Asia, Middle East, reminiscing about the FOMO I had on holidays. --- Send in a voice message: https:...
Ep.02 Create a bond with guest
15 Jul 2017
Contributed by Lukas
How to use the traditional tools and digital tools to create a bond between hotel and guest. --- Send in a voice message: https://anchor.fm/sam-eri...
Hoteliers Journey Ep.01
01 Jul 2017
Contributed by Lukas
Continuation of the hoteliers journey --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message