If your veterinary team is exhausted, overbooked, and asking why you are still taking on new clients, this episode is for you. In this conversation, Dr. Andy Roark and Maria Pirita unpack one of the most common leadership challenges in a busy veterinary practice: explaining the need for new clients without overwhelming your team. They explore what’s really behind staff resistance, how to separate perception from reality, and how to use data, empathy, and collaboration to strengthen trust. You will learn practical strategies to manage client growth, improve team communication, and maintain stability while supporting your people. Let’s get into this episode!2025 Get Sh*t Done: Financial Edition (Monica Dixon Perry)Feeling overwhelmed by inventory chaos? Join us at the 2025 Get Sh*t Done: Financial Edition, where you’ll learn how to use inventory management software strategically, negotiate better supplier agreements, and forecast future needs with confidence. Take the guesswork out of your inventory and register now for this hands-on, high-impact event:https://learn.unchartedvet.com/pages/speaker-monica-dixon-perryUncharted Veterinary Conference 2026 (Live at VMX)Get ready to chart your course for growth at the Uncharted Veterinary Conference 2026, live at VMX in Orlando on January 16. This one-day, high-energy event brings together veterinary professionals who are ready to move from inspiration to implementation. Whether you’re refining your leadership skills, looking for clarity on your next professional step, or craving a community that challenges and uplifts you, Uncharted at VMX is your chance to connect, learn, and level up. Every detail of this event is designed for meaningful interaction, deep discussion, and practical takeaways you can put to work immediately. Seats are intentionally limited to keep the experience focused and impactful. Reserve yours now and join a movement that believes in the bright future of vetmed. Register Today: https://learn.unchartedvet.comUpcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagDr. Andy Roark is a practicing veterinarian, international speaker, author, and media personality. He is the founder of the Uncharted Veterinary Conference and DrAndyRoark.com. He has been an award-winning columnist for DVM360 and the magazine Today’s Veterinary Business. His social media, website, podcast and YouTube show reach millions of people every month.Dr. Roark has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians. His greatest achievement however involves marrying a bad-ass scientist and raising 2 kind and wonderful daughters.Maria Pirita is a Certified Veterinary Practice Manager, Elite Fear Free Certified Veterinary Professional and former hospital administrator. In her work with Uncharted Veterinary Conference and beyond, Maria has presented to veterinarians and teams across the US and Canada on topics including veterinary marketing, feedback, team building, and positive work culture. With over 10 years of experience in veterinary medicine and over 20 years in leadership, she's passionate helping leaders develop their skills. Maria loves any activity that involves creativity or learning something new. This leads to an abundance of hobbies including crafting, traveling, cooking and aviation.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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