This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We received an email from a practice owner who is frustrated with a member of their team who always seems to have an excuse for their mistakes or breaking protocols. They asked Andy and Stephanie: “How do I help them self-reflect a little better and to take ownership of things rather than blame it on something or someone else?” Get ready for some serious discussion on how clear is kind. We will also cover the basics of how people are motivated when it comes to accountability. Ultimately, Andy and Stephanie agree that you can’t fix anyone, they have to fix themselves. We talk about the key to understanding what might motivate them to fix themselves and how to leverage that to create an environment that supports accountability. Let’s get into this... Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Oct 9, 2021 from 3-5 pm Eastern time - Join founding UVC member, Dr. Tracy Sands for her powerful workshop called Empowering Your Team to Get Positive and Stay That Way! During this workshop, Dr. Sands will teach you some tools to help get your team to start thinking/acting on the bright side. In this workshop you will learn how to: ➡️ Use everyday tools and games that guide team members to focus on positive moments (without pretending everything is sunshine and rainbows). ➡️ Bounce back from negative situations in a constructive way. ➡️ Get your team to actively practice these skills. ➡️ Empower them to stay in that mindset! Registration is $99 to non-members and free to Uncharted Community members. SIGN UP HERE Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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