EFTM: Unpacking Telstra's Woes and the future of Triple Zero

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Two Blokes Talking Tech 57 min 3 speakers 5 chapters transcribed 2 months ago
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Trevor Long 0:03
The EFTM Podcast. Talkback technology. Got a question about tech? Trev's here to help. Not sure what to buy? Ask Trev. Australia's number one talkback technology podcast.
Unknown 0:15
I was gobsmacked. I spoke to you on the Tuesday. Thursday afternoon, there's this lovely courier man at my back door with a parcel for me.
Trevor Long 0:24
All I know is within 24 hours, mate, you had it sorted after five weeks of hell, raising hell. Mate, I can't thank you enough. Join the conversation. Head to EFTM.com and click Ask Trev. Helping Australians with tech questions for over 15 years. The EFTM podcast with Trevor Long. Real Australians. Real questions. Every week. You can text Trev now. Thanks to Vodafone on 0477 657 657.
Stephen Fenech 1:09
Lovely to be with you. Great to have your company. 14th of July, the day of recording and release. And we are really pumping through this year, aren't we, folks? I'm going to be in London next week with Samsung for their Unpacked event for, we assume, foldable devices. We never know. There might be more products. We don't know. But certainly that time of year for folds. And they've been... Even little Harry, my son, has been telling me about their Instagram or their ads have been... kind of showing things chopped off at the top, so that indicates the wide version of the Fold, apparently. So it feels very clear that's what's coming, but we'll wait and see. We will have a show for you next week, so stand by for that.
Stephen Fenech 1:46
Don't you stress. I'll have you covered. This week, a bunch of your calls, as always. We're going to talk everything from laptops, iPad, Wi-Fi, and we've got someone with feedback on Pocket AI, that little portable listener, that little portable meeting device. genie shall we call it uh which was mentioned by another listener some time ago um but look i'm gonna i i would whenever i've got an interview i normally put it into the show so i normally like to have a couple of calls first then the interview whatever but we're going to kick it off this week talking telstra um because it's the biggest story of the week without any question And I, like, it's just, it's a fascinating story. And so I want to go to someone I really respect.
Stephen Fenech 2:31
That's Graham Lynch from Comsdale. So I'll bring you that chat in a moment. But also, I just want to reflect upon a TikTok I did this week talking about Vicky Brady. Vicky Brady is the CEO of Telstra. And there was – I was just scrolling. I shouldn't do it. I was scrolling through Facebook and there was a Daily Mail headline that basically just said something about the CEO of Telstra being on holidays while the world was crumbling. Well, she was on holidays. She was on annual leave. And I found it, frankly, disgusting that that was even a topic of conversation. The person with the highest delegation, the highest authority at Telstra, when this went down, stood up in front of the media very promptly afterwards and then several times to talk about this issue.
Stephen Fenech 3:14
And it became clear that Vicky was on holidays and overseas. And it also became clear it was a severity one incident for Telstra and she made her way home as almost promptly as you could. She was home on Friday morning doing a press conference. That's 48 hours after the thing happened. It's a 24 hour flight just from New York, which I think she was around that area. She may have been there and another hop from there. So my guess is she spent no more than eight to 12 hours organizing and packing the return. That's a lot. It's Tuesday and I'm freaking out that I haven't begun packing for a four-day trip to London on Sunday. So, yeah, I was pretty disgusted by that. It's a weird thing about content creation.
Stephen Fenech 3:58
You get really excited when a video does well. I was excited that that video did well because it meant that people were buying into what I was saying. And I think I saw a couple of negative comments, but 99% of the comments were negative. overwhelmingly in support and positive of um of my comments about vicky brady and the the ridiculous media pile on of her now if she stuffs up um at all in the next week we'll we'll go after don't worry

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