Text us your questions and thoughts!In this episode, I’m talking to Erika Villareal - a Customer Success enthusiast, curious by nature, and a process addict. She has been in the tech industry for the last 8 years. She is happiest when she is able to translate customer data into actionable insights that help improve customer experience and drive success. She is currently a Principal Customer Success Manager at Eptura, a leading workspace management solution where she helps her customers drive adoption and achieve their own definition of success. Erika is also very involved with the Customer Success community, where she shares content that helps other professionals succeed in their roles, she has her own newsletter and contributes to multiple CS blogs. Fun facts about Erika: Erika speaks 3 languages: her native Spanish, English, and Japanese.She considers herself an extrovertIf she were to move, her dream destination would be Berlin, Germany Erika's 16-year-old self would be surprised at her choice of job. Erika studied chemical engineering as she grew up and always thought she would work in the make-up industry with a company like L’Oreal. Career Journey: Erika has been actively involved in the customer success community on LinkedIn, creating content, and sharing tips & advice. It came from Erika wanting to change her career and discover what lights her up. Erika is now a principal customer success manager who focuses on strategic accounts. In other words, she has to ensure that she is servicing the account, the customer is meeting their business outcomes and as a CSM, you’re having deep conversations on identifying opportunities to help them grow. Making Customers Successful:Erika talks about the importance of knowing what your products are and understanding them thoroughly so that you can support your customer to achieve their desired outcome. Ensuring you’re adding value in your conversations with them and using different strategies to build on your relationship with the customer if you find they’re not responding to you. How to position yourself for promotion? Erika shares how important it is to track your own metrics to know you are being a successful CSM within your company. These metrics will help facilitate conversations with your managers for you to progress in your role. Create your own opportunities by paying attention to what’s going on in your company.Follow Erika: https://www.linkedin.com/in/erivillarreal/ *********** About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and __________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley LinkedIn - https://www.linkedin.com/in/mspilley/ Check out our Courses: The Revenue CSM - https://womenincs.co/the-revenue-csm

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