Alisha Ali
speaker
85 appearances
1 recordings
1 series
first heard Feb 2026
last heard 11 Feb
Alisha Ali’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Feb 2026 with 1.
Appearances
You can do all of those things, and there are some consumers who absolutely just don't want to have any interactions, and that's absolutely fine.
But it's thinking about, in an experience, if everything is being handled by chatbots, if everything's being handled by virtual concierges,
Do they always give you the answers that you want?
No.
In a word.
When I go online to fill out online forms, I get upset because the chatbot could never answer the questions that I have because they're not programmed with the information to be giving you that sensitive answer or
to be giving you that level of emotion that you need.
So some of the things that you might be questioning might be actually quite complex.
Why isn't this product or service working for me?
Or why did you charge me X hundred dollars more than you should have charged me?
The chatbot is only going to give you a standard response because in terms of the AI training,
It's learning from experience or the data that it has, but it can't as yet interpret that level of emotion or how frustrated you are behind that chatbot, how much anger or how much empathy you need.
And hence, that's why those hospitality skills are needed to be able to intervene in those scenarios to add in that extra customer touch.
So I think, yes, it's important for businesses to invest in the tech and to upgrade and to be able to deliver efficiency.
But that efficiency needs to be complemented with the harmonization of these human skills, which is necessary for us to be able to still have that personal touch.
Personally for myself, I don't know about other people, but when I see a chatbot, I decide I want to talk to a human being.
And sometimes I've written into chatbots, can I speak to a human?
Because I know the chatbot can't respond to the complex query that I have because it doesn't have the training as yet to be able to do so.
Well, I think it depends on the type of consumers you're looking to attract and the type of business that you have.
So if I could give you a recent scenario from my own experience, remortgaging my house.
Showing 21–40 of 85 · page 2 of 5
← Previous
Next →