Boris Valkov

and the way AI is evolving, absolutely every workflow in home services will be automated.

And this includes every single team from the call center to every other use case that you can think of like a dispatch and including some of the back office operations and all that.

So now that will happen regardless.

And our job is to

always be on the cutting edge and be the fastest and the first to deliver the technologies that are going to unlock these capabilities with ServiceDiet and the partner ecosystem together.

But this whole ecosystem together will bring the workflows to full autonomous systems.

And that's, I think, is going to be the future.

The question is how quickly we're going to get there.

Yeah, so if you think about the evolution of AI, it's been going for a long time actually, 70 years.

In 1950s were the first AI experiments started, so it's been a long journey to get to where we are today.

And a few unlocks happened up until today and then a few unlocks will happen in the future.

So the unlocks up until today were, so in the beginning it was research only and it was very little

production and actual use by people.

So then we started seeing the first AI use cases implemented in systems like Netflix for recommendation of movies in Google in 2015 for the search recommendations, and then Facebook added newsfeed and ads recommendations.

So this was the first use case that we saw and kind of interacted with AI.

So then the massive unlock happened a few years ago in 2022 where the chat interface was added.

So that was the first moment where we unlocked

ability to not only researchers and developers to be able to interact with AI through APIs, but now we added a natural language on top of the AI.

So now all of a sudden you can talk to AI and intelligence through chat interface and then the whole world understands and able to speak.

So now we unlocked the world to be able to interact with AI.