Brian Henderson

speaker

389 appearances 1 recordings 1 series first heard Aug 2026 last heard 4 Aug

Brian Henderson’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Aug 2026 with 1.

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Startups For the Rest of Us · Episode 844 | Building a $1M+ ARR SaaS for Laundromats · 4 Aug 2026 podcast

And one of my first customers, she was in New Jersey, and I was talking to her on the phone, trying to walk her through how to set up her system remotely.

She did not know how to connect a monitor to the computer.

It was an utterly foreign concept to her.

And I realized, oh, this is bad.

is if I'm hoping to help launchment owners across the country set up point-of-sale systems entirely remotely and talk to them on the phone, then I need something that they can simply pull out of the box and plug it in and start getting value out of it almost immediately.

And so that quickly led us to finding all-in-one solutions that have the touchscreen and the computer hardware all in just the monitor, basically.

And for a long time, we even sold a unit that had also the receipt printer built into the base of the thing.

So it was literally the computer...

the screen and the receipt pinner all install in one unit and they just plug in power and internet and and that was that so that was an important part of it so as as we're approaching time i have one more question for you that i'd like to hear about and it's about competition

There's two thoughts about it.

One is a little bit of remorse in terms of not just playing in a wide open ocean anymore.

I've joked before that all I want is an uncontested monopoly.

I don't think that's too much to ask.

But at the same time, I do recognize that competition does drive innovation.

It does drive, it helps you avoid complacency and it has been healthy for the market and the industry.

I used to be a lot more opinionated

about the right way to run laundromats when I was younger.

And likewise, I used to be a lot more opinionated about the right way to build a SaaS company and run a tech startup when I was back in my 20s.

I've just turned 40 not too long ago.

And so I recognize that there are a lot more ways to be successful in this world and that these things can live alongside each other.

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