Charles Duhigg

You're like, do I want a solution to this?

Or do I want to, yeah.

You're exactly right.

And that's really, really important.

So we are all super communicators at one moment or another.

But there are some people who are consistent super communicators who can connect with anyone.

Yeah.

And one of the things that they do is they think about communication just a little bit more than the average person.

There's other things they do, like they ask more questions, they try and match other people better.

But simply thinking about communication seems to be the first and most important step to becoming a super communicator.

And when my wife asks that question, when you reflect that like, oh, I probably shouldn't try and solve my husband's problems.

He probably just needs a vent.

What you're doing is you're thinking about conversation.

You're investing in meta conversation.

And what we know is that that makes every single discussion better.

Absolutely.

I think it's really astute, the distinction you're drawing here, because people do want to hear that plan.

But before they hear that plan, they want you to match them.

They want you to have an emotional conversation.

I was talking to someone who runs Hoosier Action, which is a group that coordinates and organizes rural voters.