Chester Scott
speaker
356 appearances
4 recordings
1 series
first heard Aug 2026
last heard 16 Aug
Chester Scott’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 4 in all, peaking in Aug 2026 with 4.
Appearances
And so I think that what's going to be really interesting over this next, you know, twelve, twenty-four months is
How much does the consumer adopt?
And in order for the consumer to adopt, they have to trust
They have to have confidence in in that the agent is working aligned to them as a as a human, that they're doing as good a job as what they could do as a human.
And if it's maybe not doing as as as good a job, maybe in terms of identifying the right price or the, you know, from the right the right provider, then it needs to be offering enough convenience.
And so I think that we're probably gonna see this in stages.
I think that we will see some adoption.
But I think it will be on relatively um menial tasks to begin with.
So it might be research projects.
It might be uh, you know, then it might transfer into
Finding me the best holiday deal, the best flight price.
Then it might be booking a reservation.
Then it might be making its first real transaction, but a low value transaction.
then it might get into a bigger transaction, so on and so forth.
And so I don't think this is a kind of an on off switch.
I think it's a it's a um a process that as a as an industry and as an and from a consumer perspective we're gonna go through.
And it's gonna take time for the consumer to build trust, to build confidence that the agent is acting and delivering in a way that is aligned to exactly what I need and I don't have any of those concerns.
And so yeah, I hope that answers your your question because a long way around.
on optimizing for the right metric, right?
If we are optimizing on metrics that could largely be considered to be vanity metrics.
Showing 221–240 of 356 · page 12 of 18
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