Christine Miles

But my experience is that most people still focus more on talking and telling than they do on listening and understanding.

And I think we miss a lot because we're not trained or taught or given the right tools to learn how to do that.

Well, the key is about how you make other people feel, not just how you feel.

Because when you give the gift of understanding, you're connecting on a different level and you're seeing beyond what's on the surface.

So we're solving the wrong problems.

We're fixing the wrong things.

This is the core business that you're in is like helping people understand really what their power is in their work so that they're understanding themselves so they can communicate it.

Correct.

That's what listening does.

It helps uncover the real problems, the real needs, the real pains, the real insight.

So it's a joint venture of discovery rather than just the outcome of what we're getting.

It's how we're getting there together.

Well, I saw how people didn't listen to my mother when she expressed her pain.

So they would try to talk her out of her pain.

Oh, things are great.

You have a good life now.

So I saw that, and I saw well-intended people who weren't able to understand what they couldn't see, the invisible.

I also saw my father as an entrepreneur who said, you better understand your clients and listen to them deeply and understand all the things they're not telling you and uncover that so that you can serve.

And he wanted to serve them.

He was a financial planner, not just understand them so that it was an act of service, which led to outcomes and results for both him and for his clients.