Dave Michels
speaker
478 appearances
1 recordings
1 series
first heard Jan 2026
last heard 21 Jan
Dave Michels’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.
Appearances
great response.
I'm really glad I asked you that question.
So let me ask you now, but if you look at the two separately, WFM and QM separately.
Which is going to get more disrupted by AI?
QM
And and uh Spiral is part of that.
It is
Yes.
If all goes well, Q M is the answer to that qu okay.
Okay.
All right.
Uh that's fantastic.
AI is changing everything, certainly changing everything in the contact center.
Um
As this plays out over the next few years.
How much is it really changing?
And um, you know, we can talk about whether it's self service or autumn or a human, but
Bigger picture.
What's really going on here uh with AI?
What's the real story?
Showing 441–460 of 478 · page 23 of 24
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