Dave Michels

speaker

478 appearances 1 recordings 1 series first heard Jan 2026 last heard 21 Jan

Dave Michels’s voice in public audio — every appearance, attributed to the second.

Trend

recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.

newest first · ▶ plays the moment

Leapfrog CX Strategies · Vasili Triant, CEO of UJET.CX · 21 Jan 2026 podcast

So maybe Google, I don't know.

I don't know.

You tell me.

You my question is, do these go together or are they totally separate?

So you've been in contact center for most of your career and

And I know you're passionate about it, but

Um you and the industry in general are failures because

Uh customer service sucks.

And I know this I've I've I've heard you kinda touch on this in the past.

How do how do we resolve this discrepancy between what the context that are

Sweet can do.

And what is being done with it because

I mean you must run into this all the time.

You tell people you're the CEO of a contact center company, oh, I I got I gotta work I gotta have a word with you.

I mean you you must get that.

I I get that and I'm not even I'm just an analyst.

And so so so what how do we narrow that gap?

you touched on so much on that one.

So I gotta go back and rewind a few of these things.

Showing 101–120 of 478 · page 6 of 24