Dave Michels

speaker

478 appearances 1 recordings 1 series first heard Jan 2026 last heard 21 Jan

Dave Michels’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.

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Leapfrog CX Strategies · Vasili Triant, CEO of UJET.CX · 21 Jan 2026 podcast

First off, you didn't mention your airline, but I did read just before this call that Delta is expanding their flights to Porto.

So you might want to make a note of that since you've just opened an office in Porto.

Um but uh

Uh so much of what you're talking about, so much of this transformation that people are excited about today.

uh is cost savings.

It's not customer service.

It's not customer experience.

It's not improving the the c the uh customer experience.

It is reducing the cost.

And um

Do you think that is the norm?

And we're just going to end up with crappy service that is efficient and cheap.

And you're you're capable of delivering it because you've got AI and you've got a bunch of cap of tools to to enable uh autonomous.

And if that's what your customers want, that's what their customers are going to get.

But do you see a transition?

Like you talked about Zappos there for you know uh a little disappointment.

But transition more toward customer experience and and raising the bar toward that toward

Toward a better experience.

I'm just a you know innocent analyst here.

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