Lauren Kingsley
speaker
593 appearances
1 recordings
1 series
first heard Aug 2026
last heard 4 Aug
Lauren Kingsley’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Aug 2026 with 1.
Appearances
And you go in, you go to the top person on the top floor and you're like, hey, you want to buy some art?
You got to use your hands and all kinds of stuff, you know, just really awkward but fun situation.
So that kind of led me to telecom.
Telecom is where I really got my start, worked my way from the ground up, started off as an agent doing sales in the call center.
worked through Cox Communications, worked my way up in my career and really started to hone in on sales effectiveness and just organizational growth across multi-market.
And from there was picked up by my previous boss at Cox to take on acquisition and merger with Spectrum.
And that was fun because they were going bankrupt and
Um, had to really shift, uh, culture and then, you know, homeowners, their perspective of the brand who is spectrum kind of like we see.
And home services with private equity when they're rebranding across multiple organizations and then shifting the mental model away from, you know, internet only sales to multi-product selling, uh, you know, doing sales over the phone, doing in-home home security, cell phones, TV.
All of that.
And then from there, I was recruited undercover boss style by Nathan Richmond of Mad City Windows under, you know, to take on call center and strategy.
for Renuity, Mad City, Windows and Bath, and really just helping them go through digital transformation, business transformation, evaluate the right processes and strategies when it comes to call center as a margin lever, and it is, and it should be evaluated that way, and making sure that we're really optimizing our marketing strategy, marketing routing strategy, lead assignment strategy, ensuring that we're filling the slots
All of it comes into play and really just writing the entire playbook on how to really maximize opportunities in this industry.
And so there is so many parallels of what telecom went through 10 years ago, shifting from Internet only and multi market platforms across the nation to where we're finally getting to right now in this industry.
Yeah, so that is, we've actually just rebranded that to Sovereign Command.
That is a proprietary technology.
One of the biggest challenges, and really my, you know, when I shifted away from Renuity, started my own consulting doing fractional work.
Conversion OSIQ was the technology that we've been building out for months where we are, you know,
integrating all of the existing tech stack apps, data, insights, everything across the board.
And it's inspired by Bitcoin.
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