Michael Regilio
speaker
2,071 appearances
9 recordings
1 series
first heard Nov 2024
last heard 12 Jul
Michael Regilio’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 3 in all, peaking in Jul 2026 with 1.
Appearances
Apparently it's not the only factor, but some research suggests that service quality accounts for only about 1-5% of
the server's tips.
I don't want to argue with the researchers, but that number feels a little off to me.
I think about this guy Marcus, actually, who worked at the paparazzi at the Chestnut Tree Mall in Massachusetts.
Marcus could charm an extra 10% out of even the crankiest people.
This guy was amazing.
So for some people, service definitely means better tips.
Yeah, absolutely.
Let me pull back the curtain and tell you a little bit about the hierarchy within the server community.
Like I said...
I don't want to argue with the research, but I'm sure statistically service isn't a huge factor over millions and millions of transactions.
But there are some talented people out there who can charm a table into throwing down extra tips every time.
Yes, exactly.
And these people are the restaurant's best, most valuable employees, and they definitely exist.
And while the no tipping policy probably benefited just about everybody else in the restaurant, it
positively decimated these high earning servers.
And when these restaurants tried the no tip policy, all the best servers, their best employees, the best ambassadors of their brand, they all quit and went to restaurants that did have tipping.
Huh?
And everybody loves that server.
But the problem is with the proliferation of ubiquitous tipping, we're starting to notice that it's not just the charming server who knows how to get an extra couple bucks out of us by touching our shoulder or wearing red lipstick or whatever it is.
Showing 381–400 of 2,071 · page 20 of 104
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