Mike Matalone
speaker
629 appearances
1 recordings
1 series
first heard Jun 2026
last heard 24 Jun
Mike Matalone’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.
Appearances
Yeah.
So, so most people, you know, if, if they're doing any training at all right now, now, fortunately in the home improvement industry that, you know, it's a very heavily trained at training and coaching mentality, but the mistake I see them make is that they just train them for the job you hired them on.
So I hired you as a sales rep.
I'm going to teach her our products, teach her our sales process.
Right.
Well, before that happens, and this goes to the wow thing, what you need to do is go back to what I said about the cultural connection, the psychological connection to the culture, the mission, vision, and values.
So the first thing that you're doing to create a wow experience is to make sure that they just have a great experience through the learning process, and particularly the first couple of days on the job.
So think of the old, you only get one chance to make a good first impression.
Have you ever started a job, Tommy, where the first day you're thinking, oh, shit, what did I get myself into?
Right.
They were disorganized that, you know, that, you know, people were yelling at each other, rude to each other or even to you.
Right.
I had a job one time I went into the reported the first day.
The receptionist didn't even look up at me.
She was on her phone for like five minutes and then I had to interrupt her.
And then she and she was just rude as could be and said, I'm busy.
Just sit tight.
I'll get with you in a minute.
I think, wow, that's how you greet people right away.
Right.
Showing 321–340 of 629 · page 17 of 32
← Previous
Next →