Mike Matalone

speaker

629 appearances 1 recordings 1 series first heard Jun 2026 last heard 24 Jun

Mike Matalone’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

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The Home Service Expert Podcast · Your Hiring Strategy Is Setting You Up to Fail Before Day One | Mike Matalone · 24 Jun 2026 podcast

It just went downhill from there.

So the point is, if they don't have a great first experience with your organization, they will their minds will shut down and your ability to train them effectively or anything else after that is going to diminish significantly.

However, if they have a great experience, which are things of be organized, have a structured training plan, make sure everybody is aware that these new people are coming in and to be on their best behavior, make them feel welcome, part of the team, that they're so appreciative of them being there.

So other little things, too, like, you know, go back to the organization, have a detailed training plan, even if it's for the first two or three days that's structured.

So all those little things you could even like, like we have all the tchotchke stuff, right?

So if you're not already doing it, put it all to find out what shirt they wear, what size shirt they wear before they get there and have a package with a couple of shirts, the hat, the cups, the pens, have it sitting there waiting for them.

Little things like that just go a long way to creating a good experience.

But having a great experience is the number one thing to focus on when you're onboarding people in the first couple of days.

Number two.

they have to understand the big picture of the company or what we like now call the project journey, right?

So how does the company work?

Meaning, you know, I'll go back to Winner Nation, right?

One of the things we did is, you know, we taught them, and by the way, when I say we, and this actually I'll fast track third objective, right?

So first objective, great experience.

Objective two, big picture.

Objective three is build relationships.

with as many other people on the team as possible in the first week on the job.

That has been proven.

Lots of research around it.

SHRM, Society of Human Resource Managers, have shown that the more relationships that your employees have with each other and the deeper those relationships go, the higher your retention.

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