Mike Matalone

speaker

629 appearances 1 recordings 1 series first heard Jun 2026 last heard 24 Jun

Mike Matalone’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

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We took them out in the field, let them go on some job sites and learn from the PMs about or the installers how things are done.

We took them to the call center, let the call center staff, hey, we book your appointments.

Here's what we do.

And we had them listen in how they do it.

So they could see it was consistent.

It was the same approach every time.

They now had a greater appreciation for what their teammates did to support them.

One of the things we learned in that first year at Window Nation is the complaints about the shitty leads completely went away.

Right.

And by the way, I just heard something recently.

Someone said that I thought was brilliant.

They go, we teach our reps that all the leads are shit.

It's up to you as the rep to turn them into a great lead.

And I thought, that's brilliant.

But it's that mentality and helping them to understand then the big picture, going back to that.

So here's what happens to bring in the leads.

Here's what salespeople do to close the leads.

Here's what production does, right?

Here's what finance does.

Again, you're not teaching them how to do those things.

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