Mike Matalone

speaker

629 appearances 1 recordings 1 series first heard Jun 2026 last heard 24 Jun

Mike Matalone’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

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The Home Service Expert Podcast · Your Hiring Strategy Is Setting You Up to Fail Before Day One | Mike Matalone · 24 Jun 2026 podcast

Right.

so um so that's what discretionary effort is that's why it's so critically important to be able to focus and tap on that so so the how part right tommy it's it's first understanding that engagement means a psychological connection to your organization and to the actual work that the person's doing and this is where the psychology or science comes into play

So first you have to have them engaged towards the company, which goes back to what I said earlier about the culture.

And what that means is your mission statement has to inspire them and excite them to want to come to work every day because they love what they're doing to serve your clients, whatever that mission happens to be for the company.

And then your vision has to excite them about the future and not just the future for the company and the owner's growth and success, but what that growth means in return for them.

So your vision statement has to accomplish that.

And then, of course, your core values, they have to be in alignment with them because that's what drives your day-to-day behavior and decisions.

So that's the other thing when I said in the hiring process, you focus on finding out, are they excited by your mission or enthusiastic about the vision and in alignment with the core values?

And then if they're smart enough to learn and coachable, we can train them to do everything else.

That doesn't mean, too, that you don't bring people in with the experience.

But like I said, even if they have that, you still got to teach them your stuff.

So that's how you focus on creating that psychological connection.

But again, it doesn't happen with just having a mission statement, you know, on the wall or on your website.

You got to be utilizing them when you're hiring, in your ads, on your website, during the first couple of days of training.

That is the first thing that you focus and train them on and getting them to commit and memorize it.

That's creating that psychological connection to your organization.

And if you think about it from an owner standpoint, Tommy, right, you know, for your company, you know, it's your mission.

So you believe it.

Right.

And you and you look forward to accomplishing that every day.

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