Phoebe Yang

as opposed to just understanding your narrow silo is really important in the age of AI because this is uncharted territory and we don't have norms yet.

And that sort of business partnership and leadership are really crucial.

I think there will be a direct correlation between disruption and naivete or ignorance.

We've heard the maxim, you know, you won't be displaced by AI, you'll be displaced by someone who knows how to use AI.

But beyond that, you know, nice maxim,

I actually think that those who refuse to learn the parameters of where AI is safe and where it's not safe and be able to manage it, they miss the opportunity to maintain agency.

And so I really believe that the word agent is a bit of a misnomer.

I think we can think of AI agents as tools.

Some think of them as workers.

I prefer to think of them as a partner in what we do.

And if you don't know how to design, manage, leverage, channel,

and contain these agents or AI partners, then you're missing the opportunity to, not just for productivity, but for creativity as well, and operating and financial performance, but you also, you create a lot of risk for yourself and for your companies and the enterprises and the society that you live and work in.

And so,

You want to maintain agency, but how do you maintain agency is to learn how to use the tools and actually set up the right guardrails and learn how to engage in effective ways.

So that would be what I would say.

Now, what people don't understand about healthcare and which I learned when I was at Amazon is a lot of times technologists think, oh, let's just bring in the tech and it will displace, it will replace, it will disrupt.

What most people who try to disrupt healthcare from a technology perspective underestimate is the importance of the people and the culture

And it's really the only industry in which the greatest predictor of success, but also the most important measure of performance is directly tied to how well you see the human being as first.

It doesn't matter whether you are a physician, a pharmacist, a payer, a medical device manufacturer, a digital SaaS provider.

an AI player, it really doesn't matter.