Tommy Mello

speaker

22,792 appearances 54 recordings 2 series first heard Jan 2026 last heard 2d ago

Tommy Mello’s voice in public audio — every appearance, attributed to the second.

Trend

recordings per month · last 12 months

Recordings per month over the last 12 months — 54 in all, peaking in Jun 2026 with 9.

Appearances

newest first · ▶ plays the moment

The Home Service Expert Podcast · The Best CSR, Dispatcher And Tech In The Company Was The Problem | Jim Leslie & Al Levi · 24 Sep 2026 podcast

And it shouldn't be a ton of systems. podcast-host

That's why, you know, you talk about the triangle of communication, CSR, dispatcher, technician. podcast-host

And just making sure that that communication is – I see a lot of people that still have a CSR that's doing the dispatching, and they still are like, why should I separate it? podcast-host

I talked to a guy podcast-host

out. podcast-host

I always say that I'm a podcast-host

And that's what it is. podcast-host

I mean, look, it's still the fundamentals, the seven powers. podcast-host

I remember you brought in Alan and we talked a lot. podcast-host

We were obsessed. podcast-host

We didn't know what vendor management inventory was. podcast-host

We thought buying everything at a discount, putting it on shelves was the best thing to do. podcast-host

I'm super light on inventory today. podcast-host

I still am because people do get proud of their 40,000 square foot warehouse full podcast-host

grass. podcast-host

I know how much Al loves the warehousing podcast-host

Yeah, no, come a long way from those days. podcast-host

I mean, look, it's something where I never really mastered, but we've got better people. podcast-host

That's the thing I've done pretty well is just go try to find somebody that's an individual, that's an expert in finding a jack of all trades. podcast-host

And if you find, and then knowing the roles where they're the most critical, but there will always be, podcast-host

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